Avatar of gudii9
gudii9
Flag for United States of America asked on

easiest way to transfer files videos photos from laptop to mot4g and reverse

Hi

easiest way to transfer files videos photos from laptop(windows 10) to mot4g plus smart phone and reverse without using unreliable apps.

I connected by usb drive my laptop and moto4g plus phone.
when i go to moto4g from phone it says empty

please advise
Cell PhonesAndroidLaptops NotebooksWindows 10Windows OS

Avatar of undefined
Last Comment
Ramin

8/22/2022 - Mon
SOLUTION
serialband

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Ramin

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
ASKER CERTIFIED SOLUTION
Jackie Man

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Jackie Man

Any update?
gudii9

ASKER
Are you using Windows 10 N edition
i am using windows 10 HP laptop. Not sure N or not?
Ramin

Go to control panel > Autoplay > Devices > and make sure your device is set to Choose a Default.
Your help has saved me hundreds of hours of internet surfing.
fblack61
Jackie Man

Right click Computer and click Properties and you will see the Windows version?
gudii9

ASKER
If yes, you need to install the media pack update from MS before you can use MTP USB mode to transfer files with your Android device.

how to do this  assuming mine is not windows 10 N

one laptop i checked says windows 10 pro.

need to check other also
Jackie Man

If it is not related to your Windows PC, it will be related to your phone.

Have you tried to run "Device Help" app on my Moto G4 Plus?
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Natty Greg

This question as been answered b4
Jackie Man

Yes.

The same question from the same asker.
SOLUTION
Mike Sun

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
gudii9

ASKER
Have you tried to run "Device Help" app on my Moto G4 Plus?

i do not see any such app on my phone?
do i need to download?
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Jackie Man

i do not see any such app on my phone?
do i need to download?

Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..
gudii9

ASKER
i was told about watsup web app that i can open in laptop. hope that helps to sync better and easily
gudii9

ASKER
Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..

now i see it
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Ramin

Thanks,