easiest way to transfer files videos photos from laptop to mot4g and reverse

gudii9
gudii9 used Ask the Experts™
on
Hi

easiest way to transfer files videos photos from laptop(windows 10) to mot4g plus smart phone and reverse without using unreliable apps.

I connected by usb drive my laptop and moto4g plus phone.
when i go to moto4g from phone it says empty

please advise
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What apps did you use?

How about dropbox?
RaminTechnical Advisor
Commented:
Did you try AirDroid, this  is the number one for doing what you want.
https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en

How to transfer Files Between Android and PC with AirDroid
http://ccm.net/faq/32474-transfer-files-between-android-and-pc-with-airdroid

also you must be able to connect your phone directly to your pc and transfer files between then.

to do this:

Draw your lock screen pattern to enter to your cellphone.
connect the cable to it and to PC.

 if you cannot,  try with another genuine cable.
IT Manager
Top Expert 2010
Commented:
Are you using Windows 10 N edition which do not have Windows Media Player?

If yes, you need to install the media pack update from MS before you can use MTP USB mode to transfer files with your Android device.

https://support.microsoft.com/en-us/help/3099229
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Jackie Man IT Manager
Top Expert 2010

Commented:
Any update?

Author

Commented:
Are you using Windows 10 N edition
i am using windows 10 HP laptop. Not sure N or not?
RaminTechnical Advisor

Commented:
Go to control panel > Autoplay > Devices > and make sure your device is set to Choose a Default.
Jackie Man IT Manager
Top Expert 2010

Commented:
Right click Computer and click Properties and you will see the Windows version?

Author

Commented:
If yes, you need to install the media pack update from MS before you can use MTP USB mode to transfer files with your Android device.

how to do this  assuming mine is not windows 10 N

one laptop i checked says windows 10 pro.

need to check other also
Jackie Man IT Manager
Top Expert 2010

Commented:
If it is not related to your Windows PC, it will be related to your phone.

Have you tried to run "Device Help" app on my Moto G4 Plus?
Natty GregIn Theory (IT)

Commented:
This question as been answered b4
Jackie Man IT Manager
Top Expert 2010

Commented:
Yes.

The same question from the same asker.
Mike SunSenior Systems Engineer (IBM - retired)
Commented:
The other method not involving physically connecting mobile to PC is to use Cloud storage to synchronise your data across all devices.

Use the "Google Photos" app to synchronise photos and videos from mobile to cloud. Use Google drive to synchronise PC to same Google drive account.

Any changes made either on mobile or PC will be reflected across all devices connected to the Google account.

Author

Commented:
Have you tried to run "Device Help" app on my Moto G4 Plus?

i do not see any such app on my phone?
do i need to download?
Jackie Man IT Manager
Top Expert 2010

Commented:
i do not see any such app on my phone?
do i need to download?

Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..

Author

Commented:
i was told about watsup web app that i can open in laptop. hope that helps to sync better and easily

Author

Commented:
Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..

now i see it
RaminTechnical Advisor

Commented:
Thanks,

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