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gudii9Flag for United States of America

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easiest way to transfer files videos photos from laptop to mot4g and reverse

Hi

easiest way to transfer files videos photos from laptop(windows 10) to mot4g plus smart phone and reverse without using unreliable apps.

I connected by usb drive my laptop and moto4g plus phone.
when i go to moto4g from phone it says empty

please advise
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ASKER

Are you using Windows 10 N edition
i am using windows 10 HP laptop. Not sure N or not?
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Ramin

Go to control panel > Autoplay > Devices > and make sure your device is set to Choose a Default.
Right click Computer and click Properties and you will see the Windows version?
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ASKER

If yes, you need to install the media pack update from MS before you can use MTP USB mode to transfer files with your Android device.

how to do this  assuming mine is not windows 10 N

one laptop i checked says windows 10 pro.

need to check other also
If it is not related to your Windows PC, it will be related to your phone.

Have you tried to run "Device Help" app on my Moto G4 Plus?
This question as been answered b4
Yes.

The same question from the same asker.
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ASKER

Have you tried to run "Device Help" app on my Moto G4 Plus?

i do not see any such app on my phone?
do i need to download?
i do not see any such app on my phone?
do i need to download?

Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..
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ASKER

i was told about watsup web app that i can open in laptop. hope that helps to sync better and easily
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ASKER

Device Help
https://play.google.com/store/apps/details?id=com.motorola.genie&hl=en

The above app is developed by Motorola Mobility LLC..

now i see it
Thanks,