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Server Shares and Excel files

Hi
We have a number of users that are having issues with open excel files that are on a standard windows share.   The clients are using 2016 excel and sometimes the users would be prompted when the file is open, other times they do not.
We have had this over the years going back as far as office 2003 and different servers.
Ideas what could be happening?
Thanks
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Edward Pamias
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