Windows 7 not picking up any USB device?

MarK PercY
MarK PercY used Ask the Experts™
on
Hi all

I've done two clean win7 installs & I can't attach any USB
Device to both laptops
Can anyone help?
Thank you all
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Senior Engineer
Commented:
What is/are the makes models of the laptops?

Have you loaded the USB 3.0 drivers if applicable.?

USB ports will not work until the drivers are loaded.
MarK PercYI.T Assistant

Author

Commented:
Hi the win 7 version that I have installed has missing generic device drivers hence why I'm using the USB drive to install them however it's not picking up any of the USB drives
Scott CSenior Engineer
Commented:
Again....are the USB ports you are trying to use USB 3.0?

You can tell by looking in the port and seeing if the little tab is blue.

If it is, then those ports will not work until the USB 3.0 drivers are loaded.

You would either have to d/l them or load them using the optical drive.
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Commented:
did you try these steps?
You may check after uninstalling and reinstalling the USB drivers if you are able to connect. You may disconnect all USB devices and then perform the following steps:
1.     ClickStart, and then click Control Panel.
2.     ClickSystem and Maintenance, click System, and then clickDevice Manager.
Note If Control Panel is in Classic View, double-clickSystem, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or clickAllow.
3.     In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.
4.     Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
MarK PercYI.T Assistant

Author

Commented:
It's is USB 3
MarK PercYI.T Assistant

Author

Commented:
& I've tried all the uninstalling options
MarK PercYI.T Assistant

Author

Commented:
I've done both uninstall of Universal Serial Bus rebooted & still no joy it just won't pick up USB devices so I can install the drivers
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
USB drivers are part of Windows 7. Find the Chipset Driver for that machine, download it and install it. Chipset driver would have vanished on reinstall. It would be a good thing to update all drivers.

Commented:
Check the two files usb.inf and usb.pnf in  /Windows/inf folder, check the  log file "setupapi.log", this is in the /Windows/inf" folder. If they are not in there copy those files from another machine.

Go through the below link

https://msdn.microsoft.com/en-us/library/gg675585%28v=winembedded.60%29.aspx?f=255&MSPPError=-2147217396

Also try to reinstall chipset drivers
MarK PercYI.T Assistant

Author

Commented:
I don't have network driver
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You mean you cannot access the network?

Go to Device Manager, remove the network driver, close out, shut down, start up and let Windows install a new network driver.

All Windows from XP forward can install their own LAN driver.
MarK PercYI.T Assistant

Author

Commented:
Hi John I've tried that it doesn't & there's no cd rom either just USB ports
Vikas BhatExperienced IT Infrastructure Services/operations Manager

Commented:
can you paste here a screenshot of device manager expanded Universal Serial Bus Controllers
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Something is wrong with the install, I think. All systems from XP on will connect via LAN to activate.

Try a fresh install on one of them.
RaminTechnical Advisor

Commented:
Try this if it helps,

Open command prompt as admin,

type  Diskpart  and hit Enter
type  Automount enable and hit Enter
Scott CSenior Engineer

Commented:
John...USB drivers are part of Windows XP/7/8/10...however, any of the computers I've worked on need the USB 3.0 drivers to be loaded onto the OS.

A USB 3.0 port simply will not work without those drivers.

@Mark....how are  you loading the OS?  Whatever media you are using to do that is what you will need to get your USB 3.0 drivers installed so that your USB ports will work.

Commented:
try
Connect the USB when laptop is OFF

Start up the laptop and check whether it is detected in the BIOS setup
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I use Lenovo computers and there are no USB drivers for them. Always included
Look and see if your USB Drives are installed if not install them from the restore CD or look up the drives online.
Top Expert 2013

Commented:
what is the laptop model plse?  did you install all the drivers for it, after the winsdows install ?
you should install them from the manufacturer's site
RaminTechnical Advisor

Commented:
Did you Install the right version of Windows on the machines ?
Natty GregIn Theory (IT)

Commented:
Please load the manufacture chipset firmware and that will solve your problem and make sure USB support is not turned off in the bios
Top Expert 2013

Commented:
Mark, post the laptop model plse -then we can help better
MarK PercYI.T Assistant

Author

Commented:
Stayed through my question & fully supported me thank you

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