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How do I allow access to an FTP server?

DoctorK12008
DoctorK12008 asked
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Last Modified: 2017-03-14
I have a Canon  EOS7D camera with a wireless file transmitter WFT-E5A attached.   AVG Antivirus Business Edition has taken control of Windows firewall and is blocking the transfer of files to the FTP server on my computer.   If I disable the firewall, the WFT sends the files to a folder on my computer.   How do I configure AVG Antivirus allow the files to be received?
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Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
You need to allow to accept and receive TCP connections via port 21 and 20.

Author

Commented:
Not sure how to do that.   Please provide step-by-step instructions.   Thank you.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
This link should provide you the steps you need to allow FTP. See below...

https://support.avg.com/SupportArticleView?l=en&urlName=Allow-application-in-AVG-Firewall

Author

Commented:
It is looking for an application.   I do not know what application allows the file transfer from the WFT to the folder on my computer.
Team Lead RRS Desk
Top Expert 2016
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
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Author

Commented:
The version I have has a slightly different interface, but I was able to follow your instructions and the camera now transmits the files correctly.   I am attaching a screenshot of the version I have.AVG

Author

Commented:
Thank you for providing a clear resolution to the problem.   I spent an hour earlier today on the phone with AVG tech support who had no idea how to solve it.   The technician was rude and most unhelpful.   I have to say that this is not a typical experience with AVG tech support.   They have always been very helpful l in the past.   Thanks again.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
You are welcome. Do not forget to close the question with the solution you used. :)

Author

Commented:
Thanks again!

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