We help IT Professionals succeed at work.

How do I allow access to an FTP server?

DoctorK12008
DoctorK12008 asked
on
9 Comments
1 Solution
514 Views
Last Modified: 2017-03-14
I have a Canon  EOS7D camera with a wireless file transmitter WFT-E5A attached.   AVG Antivirus Business Edition has taken control of Windows firewall and is blocking the transfer of files to the FTP server on my computer.   If I disable the firewall, the WFT sends the files to a folder on my computer.   How do I configure AVG Antivirus allow the files to be received?
Comment
Watch Question

View Solution Only

Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
You need to allow to accept and receive TCP connections via port 21 and 20.
DoctorK12008

Author

Commented:
Not sure how to do that.   Please provide step-by-step instructions.   Thank you.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
This link should provide you the steps you need to allow FTP. See below...

https://support.avg.com/SupportArticleView?l=en&urlName=Allow-application-in-AVG-Firewall
DoctorK12008

Author

Commented:
It is looking for an application.   I do not know what application allows the file transfer from the WFT to the folder on my computer.
Team Lead RRS Desk
Top Expert 2016
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
DoctorK12008

Author

Commented:
The version I have has a slightly different interface, but I was able to follow your instructions and the camera now transmits the files correctly.   I am attaching a screenshot of the version I have.AVG
DoctorK12008

Author

Commented:
Thank you for providing a clear resolution to the problem.   I spent an hour earlier today on the phone with AVG tech support who had no idea how to solve it.   The technician was rude and most unhelpful.   I have to say that this is not a typical experience with AVG tech support.   They have always been very helpful l in the past.   Thanks again.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
You are welcome. Do not forget to close the question with the solution you used. :)
DoctorK12008

Author

Commented:
Thanks again!

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions