troubleshooting Question

Cannot uninstall program: Error opening the installtion log file.

Avatar of Mark
Mark asked on
Windows 7
11 Comments4 Solutions360 ViewsLast Modified:
I am trying to uninstall VIPRE anti-virus from a Windows 7 workstation. I get the message "Error opening the installation log file. Verify that the specific log file location exists and is writable." Of course, the message doesn't actually tell you what the location and file name is that it's having trouble opening.

All searches I've come across refer to MS Knowledge Base article  http://support.microsoft.com/kb/2564571, which basically gives the steps:

1. Stop the explorer.exe process from Task Manager

2. Open Task Task manager and start a new Explorer.exe task.

CTRL+ALT+DEL | Task Manager | Applications | New Task...

3. Retry the uninstallation again from "Program and Features". It should now allow you to successfully uninstall the affected software.

I've done this multiple times. It doesn't work for me. I continue to get the error message. How can I fix this?
ASKER CERTIFIED SOLUTION
Mark

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 4 Answers and 11 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 4 Answers and 11 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros