We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.
Cannot uninstall program: Error opening the installtion log file.
I am trying to uninstall VIPRE anti-virus from a Windows 7 workstation. I get the message "Error opening the installation log file. Verify that the specific log file location exists and is writable." Of course, the message doesn't actually tell you what the location and file name is that it's having trouble opening.
All searches I've come across refer to MS Knowledge Base article http://support.microsoft.com/kb/2564571, which basically gives the steps:
1. Stop the explorer.exe process from Task Manager
2. Open Task Task manager and start a new Explorer.exe task.
CTRL+ALT+DEL | Task Manager | Applications | New Task...
3. Retry the uninstallation again from "Program and Features". It should now allow you to successfully uninstall the affected software.
I've done this multiple times. It doesn't work for me. I continue to get the error message. How can I fix this?
All searches I've come across refer to MS Knowledge Base article http://support.microsoft.com/kb/2564571, which basically gives the steps:
1. Stop the explorer.exe process from Task Manager
2. Open Task Task manager and start a new Explorer.exe task.
CTRL+ALT+DEL | Task Manager | Applications | New Task...
3. Retry the uninstallation again from "Program and Features". It should now allow you to successfully uninstall the affected software.
I've done this multiple times. It doesn't work for me. I continue to get the error message. How can I fix this?
Asked:
Who is Participating?
Experts Exchange Solution brought to you by
Enjoy your complimentary solution view.
Get every solution instantly with Premium.
Start your 7-day free trial.
I wear a lot of hats...
"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.
LVL 47
Download MSIZap https://msdn.microsoft.com/en-us/library/windows/desktop/aa370523(v=vs.85).aspx and run after locating GUID in Registry
Thanks, I'll try downloading that now, but what do you mean about the GUI in the registry? What is your image showing me?
more info .. The link you listed says, "This tool is only available in the Windows SDK Components for Windows Installer Developers"
more info .. The link you listed says, "This tool is only available in the Windows SDK Components for Windows Installer Developers"
Thanks, I'll try downloading that now, but what do you mean about the GUI in the registry? What is your image showing me?Installation each have a GUID. Use this path in registry to find GUID
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
more info .. The link you listed says, "This tool is only available in the Windows SDK Components for Windows Installer Developers"Yes, part of download
Try uninstalling in safe mode. This often works for me.
But you will have to start the uninstaller service once you are in there. Follow this guide.
https://www.sevenforums.com/tutorials/117840-uninstall-remove-software-safe-mode.html
But you will have to start the uninstaller service once you are in there. Follow this guide.
https://www.sevenforums.com/tutorials/117840-uninstall-remove-software-safe-mode.html
Blayney: I tried that guide. It did not work for me. I got "Windows could not start the Windows Installer service on local computer", and at the command prompt I got "The service name is invalid." I double checked to make sure I typed the registry entries exactly as described. I tried booting safe mode with and without networking.
Shaun Vermaak: I did download the winskd_web.exe Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1, but VIPRE is not listed in the HKEY_LOCAL_MACHINE\SOFTWAR
Shaun Vermaak: I did download the winskd_web.exe Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1, but VIPRE is not listed in the HKEY_LOCAL_MACHINE\SOFTWAR
dbrunton: Tried installing, VIPRE outsmarts me. It says, "You are trying to install a product in the VIPRE family that has fewer features than your currently installed version. To perform this migration, you will need to uninstall your current VIPRE product."
I've tried every suggestion I can find on the web including renaming the TEMP folder, deleting the VIPREInstaller.log and VIPREPRemiumInstaller.log,
I got it uninstalled. I used a 3rd party program, Revo Uninstaller http://downloads.techradar.com/downloads/revo-uninstaller-free. That did it.
Experts Exchange Solution brought to you by
Your issues matter to us.
Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.
Start your 7-day free trial
Have a look at this thread https://support.threattracksecurity.com/support/solutions/articles/1000070667-how-to-manually-remove-a-vipre-business-agent
It is possible you have a Premium or Endpoint Security version installed but the instructions there seem to cover all versions.
It is possible you have a Premium or Endpoint Security version installed but the instructions there seem to cover all versions.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7
From novice to tech pro — start learning today.
Experts Exchange Solution brought to you by
Enjoy your complimentary solution view.
Get every solution instantly with Premium.
Start your 7-day free trial.