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How Can i get Two 3-User licenses of Quickbooks to work???

Joseph Salazar
on
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Last Modified: 2017-03-24
i have a Client that has a 3-user quickbooks license and has hired two more people,

They have purchased an additional 3-Users Pack and installed on the Two New Computers.

Problem is when the two users try to login to the Quickbooks File where the other Three are working

It will not let them in????

How can I get this to work?

Cjoego
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Maximum number of licenses is 5. Go to a Working QuickBooks, Help, License Information and check that. It may not have registered with the same original license. That would be my first guess (I am a QB Pro Advisor).

Then, you might try uninstalling and reinstalling the Server Manager (although licensing continues to be my first choice).
JohnBusiness Consultant (Owner)
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Expert of the Year 2018

Commented:
And to belt and suspender. You cannot combine 2 licenses, you must increase the first.
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Joseph SalazarVice President - Senior IT Consultant

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Commented:
Called Quickbooks and as Lee said you cannot combine 3-Packs

His Phone # was helpful and found that I have to Upgrade to Quickbooks Premiere 5-User for

a cost of $1,249.99  So we Took That Route....Thanks Lee
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I think I gave you the same answers above.
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