troubleshooting Question

Anyone familiar with Snap Spectacles? Does this video look right?

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BeGentleWithMe-INeedHelpFlag for United States of America asked on
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4 Comments2 Solutions358 ViewsLast Modified:
Trying to help someone with snap spectacles.  But I don't know the 2nd thing about them (I do know the 1st thing /  bare basics from seeing others from using them / seeing the packaging, but that's it)

They say the unit doesn't charge - either from the case or from the cable.  They say the case does charge.

They sent me this video.  Can you look at it and tell me what is good / bad in it?

https://www.dropbox.com/s/8mjbesmmcfcnng2/Vid%C3%A9o%2013-03-17%2018%2027%2012.mov?dl=0


The case shows a 1/2 charge, right?

The spectacles go in the case and full circle light up - is that the charge level?

what's that single light at the bottom of the circle flashing mean?

Then they hold the top button to do a reset per the snap tech support.

any comments / thoughts?
ASKER CERTIFIED SOLUTION
Merete

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