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Windows 10 signin problem

Lately many of my clients are saying that when they turn on their computer windows 10 does not accept their password. I have had six people with this problem in the last week alone. We also cannot reset the password using their Microsoft account. Is there a command line fix for this?

Edward Pamias

Microsoft Account? Isn't that usually something they setup with an email account? How would you reset it? They have to go to Microsoft site and reset it, unless there is something you are leaving out.

https://account.live.com/resetpassword.aspx

Edward Pamias

This could be a network issue where its not seeing the network.

mobilecomputerdoc

ASKER

Many people use a local account if they do not want to use a Microsoft account. Having said that this is happening a lot and going to the Microsoft account on another computer does not fix the problem.

Edward Pamias

Have you ruled out any connectivity issues?

mobilecomputerdoc

ASKER

Both the wireless and Ethernet connections are good. On local accounts you can login without a connection. The message says " Windows does not recognize your profile".

Ramin

When you can't sign in to your Microsoft account:
https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

Edward Pamias

I would test one machine with this fix. Login as local admin or an account with Admin rights and do the following.

Go to Search, type regedit, and open Registry Editor
Navigate to the following path:

HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

You’ll find your account there, right-click on it, and delete it
Now close Registry Editor, and head to Settings>Accounts
Try to add your account again

mobilecomputerdoc

ASKER

I cannot login because the login will not accept any password.

nobus

did you try this method ?
https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

Ramin

Reset Microsoft Account

Microsoft Account is set up using an email address, you can reset your password online. Use any device connected to the Internet to open the Microsoft password reset page from below link:
https://account.live.com/password/reset

ASKER CERTIFIED SOLUTION

mobilecomputerdoc

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Seth Simmons

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: mobilecomputerdoc (https:#a42054089)

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