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mobilecomputerdoc

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Windows 10 signin problem

Lately many of my clients are saying that when they turn on their computer windows 10 does not accept their password. I have had six people with this problem in the last week alone. We also cannot reset the password using their Microsoft account. Is there a command line fix for this?
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Edward Pamias
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Microsoft Account? Isn't that usually something they setup with an email account? How would you reset it? They have to go to Microsoft site and reset it, unless there is something you are leaving out.

https://account.live.com/resetpassword.aspx
This could be a network issue where its not seeing the network.
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mobilecomputerdoc

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Many people use a local account if they do not want to use a Microsoft account. Having said that this is happening a lot and going to the Microsoft account on another computer does not fix the problem.
Have you ruled out any connectivity issues?
Both the wireless and Ethernet connections are good. On local accounts you can login without a connection. The message says " Windows does not recognize your profile".
I would test one machine with this fix. Login as local admin or an account with Admin rights and do the following.


    Go to Search, type regedit, and open Registry Editor
    Navigate to the following path:

    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

    You’ll find your account there, right-click on it, and delete it
    Now close Registry Editor, and head to Settings>Accounts
    Try to add your account again
I cannot login because the login will not accept any password.
Reset Microsoft Account
 
 Microsoft Account is set up using an email address, you can reset your password online. Use any device connected to the Internet to open the Microsoft password reset page from below link:
https://account.live.com/password/reset
ASKER CERTIFIED SOLUTION
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mobilecomputerdoc

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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

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Accept: mobilecomputerdoc (https:#a42054089)

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