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Remote Desktop Stopped Functioning

OTS_Tech
OTS_Tech asked
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Last Modified: 2018-02-06
Hello, we have a 2008 server that was setup with RDP for years with no issues.  All of a sudden yesterday this stopped functioning. The username/password box comes up to login and then we get a Remote Desktop Disconnected error box that only tells us "This computer can't connect to the remote computer."  Nothing has changed in the environment and I have reviewed all the settings and found nothing amiss.  I have also rebooted the server several times.  The server can ping the system trying to RDP and that system can ping the server.  Any ideas?
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Commented:
Do you have multiple NICs in the server?

This is usually caused by the system randomly selecting the wrong NIC!

If so, solution:

+ Logon to the server locally
+ Click Start, Run, type "tscc.msc /s" (without quotation marks) and click OK
+ In the Terminal Services Configuration snap-in double-click Connections, then RDP-Tcp in the right pane
+ Click the Network Adapter tab, select the correct network adapter and click OK
+ Make sure that you can establish an RDP connection to the server
+ The change takes effect immediately. No need for a restart.

Author

Commented:
@n2fc: I tried this just now but it didn't resolve the issue.
Team Lead RRS Desk
Top Expert 2016
Commented:
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Author

Commented:
@Edward Pamias: That fixed the issue! Thank you so much!

Author

Commented:
Removing the RDP certs and rebooting the server fixed the issue.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
Great! I am glad I could help. :)

Author

Commented:
@Edward Pamias:  You always quickly respond with things to try, you're the Expert I'm always hoping responds when I run out of ideas and post here! :)
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
Thank you! I try, I am not always right, but I try my best to assist when possible.

Author

Commented:
New things to try is always helpful, even if it's not the total solution it forces another line of thought and keeps me from feeling like I'm stagnating with my hands in my pockets.  Ideas are always greatly appreciated!
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