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Avatar of Bakaka Bakaka
Bakaka BakakaFlag for Ghana

asked on

ICT Contract Letter Template

Hi please,

I am looking for ICT contract template for our computer repair shop.

We provide IT support and would like to offer contract to our businesses locally here in the followings:

- Computer Network support
- Computer Repair and Maintenance
- Web Development and Hosting
- Remote support
- General IT support

I googled earlier but there is tones out there.

If someone can direct me to the right template for the above details for our support - i would very much appreciate.

Thanks.
Avatar of Kenza Cohen
Kenza Cohen
Flag of United Kingdom of Great Britain and Northern Ireland image

Hi There,
Rather than it be a IT Contract it would be a Support Contract you would need. Alternatively if this is going to be an ongoing arrangement with a monthly fee then what you are looking for is a Service Level Agreement.

A SLA Details all of the services you are offering to the customer, at what cost and the time frames in which to provide them. Normal SLA's also shed light on what compensation you will give if you fail to meet your end of the SLA.

Regards,

Kenza
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