troubleshooting Question

Skype for Business (Conversation Sync between all platforms)

Avatar of Christian Hans
Christian HansFlag for United States of America asked on
Microsoft 365
1 Comment1 Solution201 ViewsLast Modified:
I don't know if this is the expected experience when going to Skype for Business Online, after moving users from Lync 2013 to Skype for Business (O365)....

When a S4B conversation is initiated on a mobile device (iOS or Android app) it will push to the recipients S4B client either on their Windows PC or mobile device.

Once they respond, the conversation is only then visible on the device where it was answered on.

Is there any way to have the entire conversation display on all platforms where the user is logged into? I keep getting complaints that people get the conversation on their mobile devices, then when they go to the S4B client on a PC at the office, they don't have the conversation to reference, and have to see if they can get the info from the mobile device.

Is this the norm or am I doing something wrong?

Our Exchange Environment is Exchange Online with Skype for Business Online (both O365) though we are still using a hybrid setup between both Exchange and Skype while we finish up the last few hundred on-prem user migrations to the cloud.

Thanks in advance for any useful guidance.
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