troubleshooting Question

Outlook only connects to Exchage 2013 when installed directly on the Exchange server.

Avatar of scraftaus
scraftaus asked on
ExchangeOutlookWindows Server 2012
5 Comments1 Solution113 ViewsLast Modified:
Exchange 2013 CU15 installed on Windows Server 2012 R2. (New exchange setup)
Exchange has been configured and can send/receive using OWA.
Had issues setting up Outlook (2010 and 2013)

When I installed Outlook 2010 directly on the Exchange server I was able to easily set up Outlook and get it connected.
Settings:
Server: exchange.domain.com
Username: Administrator
HTTP/Proxy settings:
exchange.domain.com
msstd:exchange.domain.com
And I tried each off NTML, Basic and Negotiate auth methods. (all work)
The server name then auto changes to: b88ffdcf-6edd-4d6b-85b3-8737b6b7c70f@domain.com
And the username becomes the email address.
Each time I was able to successfully set up Outlook on the exchange server. And was able to send/receive on it.

The problem is I am unable to set up outlook on any other machine on the network.
I tried this on:
-A domain controller server
-A workstation on the domain
-A workstation not on the domain.

The error I get is that when click "check name" I get the error: "this action cannot be completed. the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Or
 "Outlook cannot log on. Verify that you are connected to the network and are using the proper server and mailbox name. The connection to the Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

Sometimes I do get a password prompt but it will get the same error after I enter the username and password.

I made sure that the exchange.domain.com address resolved to the correct IP on each machine I tested.

I've tested this all internally.

Any tips will be appreciated.
ASKER CERTIFIED SOLUTION
Tom Cieslik
IT Superintendent
Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros