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Window 10 upgrade crashes ssd again

Rob4077
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Last Modified: 2017-04-08
Back in December I changed the hard disc on my laptop to a ssd. For 2 weeks it worked fantastic but then Windows wanted to do an upgrade and the ssd crashed in the process. I took it back and swapped it for a new ssd, reinstalled everything and away I went with everything working perfectly again. Thirty minutes ago windows told me I needed to reboot. I gave the Ok and away it went. Then it crashed again. Now it says operating system not found.

Surely I can't have another faulty ssd. Is there a setting or something else I need to change to stop it destroying my ssd?
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Andrew WrightIT Coordinator
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Thanks for your comments. The first time it crashed I assumed it was the SSD. The supplier was happy to oblige. The fact that it's happened again so soon makes me think there's something wring with the PC causing the upgrades to fail. I am in the process of downloading the Windows 10 installation software onto a USB now. At the rate it's going it will be tomorrow before I can run it. I will then check the BIOS. Maybe that is the problem.
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Do I need to repair the ssd before running that software?
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Ok, well the startup repair wouldn't work so I need to reinstall Windows (again). That's underway
The laptop is a Lenovo ThinkPad E320 with 4GB RAM running a i5-2450M CPU @ 2.5GHz and Windows Home. My wife has an identical laptop still running the original 500GB hard disk.
The SSD is a Kingston 480GB. Will need to wait till my laptop is up and running again for more details about the SSD
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Not sure at all if it's compliant. I would have thought that an SSD is an SSD. How can I find out what SSDs are compliant with old laptops?
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Hmmm. I've just finishef installing Windows and the machine is in the process of installing office 365. Should so the ssd is working. Based on your experience what would you recommend I do? I'm not good at the technical things you mentioned in your post
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I'm running Home and have just run into what appears to be a repeat. After installing Office the machine said it needed to reboot to install updates. About 5 minutes ago I said Ok. It went through its install then rebooted and now it's been stuck on the ThinkPad welcome page for 5 minutes. Does that sound more like the SSD playing up again or the graphics card?
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More info. After leaving it 19 minutes I did a hard reset. It then finished installing the Windows updates and booted. I am nervous about spending more time with it downloading piles of data from the Cloud if it's going to to keep playing up.
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I rolled back the driver and it took me to version 10.0.14393.0 which actually seems later than the version that was in there before the roll back (9.17.10.4459). Does that seem right?
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I tried updating the driver, letting it find the latest on the web and it came up with 9.17.10.4459 dated 19/5/16
When I did a Roll back it rolled back to 10.0.143393.0 which was dated 21/6/2006. I've left it on the older driver for now.

I tried running the SSD checking software recommended in and earlier post and it tells me the SSD is Good.

In light of the history I am seriously thinking of re-partitioning the SSD and creating a separate drive for my data thereby keeping Windows separate. That way if this happens again at least I only need to reload Windows and not download many Gig of data from the cloud. I don't think that's normally recommended but I've never understood why. What are your thoughts on that?
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Not sure that going back to that 2006 display driver is going to be workable. The display resolution is pitiful.

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Not sure I am making any progress understanding what to do or what has happened.
* The machine appears to be working, though the display resolution is low, presumably because I have an old driver.
* All the updates have gone through and cloud files are downloading from DropBox and One Drive  (At least 24 hours to go because of a slow broadband connection).
* I tried installing the Kingston software but it can't find any disk connected. Device Manager says the hard disk is a Kingston SUV400S37480G. Unless the software identifies the disk I can't upgrade the firmware (I guess unless I remove it from the machine and attach it to another by cable????)

And so I remain worried that it will crash again and I will lose yet another day repeating this process, especially the download.

Still wondering if I can save future pain by keeping data in a separate partition so if I need to reinstall Windows I am not as likely to have to download data again

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Gary, I did a quick look and the driver you recommended 9.17.10.4229 appears to be for Windows 7/8/8.1 Am I wrong? Will it work on a Windows 10 machine? I may be able to download it from https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit
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Well Windows is up and running again, but I've lost every spare minute of my weekend and so I am now way behind on all I needed to do.

I decided to move my data to a separate partition as described above, I've run the Lenovo scan and update, and I've re-installed most of my old software. There are a few more suggestions made above that I want to follow before I close out this question but that will take a few more days.

What is surprising me is that I am running the latest display driver and it's been ok so I suspect that, if it was the problem, the problem only becomes apparent during the update process (perhaps a dumb conclusion).
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There are still a few things I want to do, namely check and upgrade the BIOS, do a ghost copy and remove the SSD so I can check that it has the latest firmware but it's time to close the question. I will try to allocate points based on contribution. The ultimate cause of the crash remains unconfirmed.

Thanks very much to everyone who pitched in to help

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Really appreciate everyone's input - points don't really reflect how much I appreciate your help
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I was happy to help you with this.
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Glad all's working well.    By the way, r.e. your comment "... There are still a few things I want to do ....  remove the SSD so I can check that it has the latest firmware." ==>  There's no need to remove the SSD to do this.    You SHOULD have a good backup of it (just in case) -- and you clearly plan to do that ["... do a ghost copy ..."] -- but Kingston's firmware update utility is non-destructive.     All you need to do is download the software for your specific SSD from Kingston and run it.

Their SSD Manager will show you the current firmware version; allow you to update to any newer version that might be available; and provide a few other tools you may find useful in managing the SSD.
https://www.kingston.com/us/support/technical/ssdmanager

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Thanks Gary, I've just done that and the SSD scrubs up perfectly and up to date. So the only things remaining are:
Check and upgrade BIOS
use free AOMEI BACKUPER to do ghost copy.

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If anyone is still linked in I just thought I would let you all know that - it happened again.

It's been working faultlessly since the last reload. I have been working on the unit all day without a hitch, I tested the SSD this morning before I started with the Kingston software and it came up 100%. Just as I was about to pack up it came up with a message to say I needed to re boot to fix some sort of error so I clicked OK. Now it can't find the operating system again. None of the Troubleshooting options will work.

So it's back to reinstalling again. OR maybe I will just bin the machine.
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are you sure the laptop does not overheat?  install speedfan to monitor :   http://www.almico.com/speedfan.php      
no problems detected in event viewer??

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Not sure if it overheats but it worked fine with original hdd. Just very slow. Hdd still works. If it overheated. I thought there would be more problems with hdd than ssd.  It wont start now so I can't check event viewer.
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and if you run a repair from the install media - what happens?
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Can you get into safe mode? If so can you take a look at the event log and post here. Thanks

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I tried running repair but it said it couldn't repair. And I can't get into safe mode. I will try to remove the ssd and connect externally to another pc. Can I access the event log that way?

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I connected the drive externally and I can read everything on it - both partitions - so I've been able to recover what I did yesterday that hadn't made it to the cloud. If I know where to find the event log I will be able to extract that too, assuming it's a legible format.

Intriguingly one of the PC's at work last week had the same problem on my day off. They left the PC off for the day and next morning it started without a hitch and has been working faultlessly since.
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Really strange -- and I'm sure it's also really frustrating.

Did you ever confirm the SSD had the latest version of firmware?
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... and did you happen to note exactly why it said it needed to reboot?

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Yes I checked that the SSD had the latest version of software.
No, it was something like a system error has been detected reboot required Yes/No. I don't think there was anything else to the message. I actually put it off not thinking anything of it (Stupid me) until I had finished working then I did the reboot.
Yes it is really frustrating.
I found where I think the Event log is saved (C:\Windows\System32\config\SYSTEM) but it's not a standard text file so I don't know how to read it.
I am ready to reinstall Windows but is there anything I should do/save from the C:\ on the failed SSD before I do to help identify what is going wrong? This machine is making a bad habit of crashing.

Author

Commented:
Well here's something interesting. The externally mounted SSD raised this event in the Event Viewer. Does this shed any light? Should I raise a new question?
temp.png

Author

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This is the first message about the newly added F:\ which is the C;\ that failed on the SSDtemp.pngtemp.png
Andrew WrightIT Coordinator
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Both Error ID's point to HDD errors.  In your comments you say you have a normal HDD?
Connect old HDD and boot normally, attach SSD and open a Command Prompt and type CHKDSK [Drive Letter]: /x /f

Once this has been performed reattach the SSD as your main boot disk and hopefully Windows will boot normally.

One thing to note about SSD's if there is a power failure or as someone else mentioned that it may have overheated and the system powered down to stop your hardware from frying the SSD sometimes is not recognised by the machine or will not boot.  In this case power cycle the SSD.

To power cycle SSD:
1. Power down PC
2. Unplug SATA cable only
3. Power up PC and leave powered up for a few minutes 2-3
4. Repeat step 1
5. Plug SATA cable back in
6. Power up PC

Let us know how you get on.
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it said :
sdid you run these?

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Well I tried Andrew's approach. Chekdisk seemed to identify and fix a few errors but when I reinstalled it came up with the same problem. So I removed the SSD, and ran chkdisk again but this time no problems were identified. Problem is in my haste, and frustration, I forgot to remove the battery from the laptop before removing and reinstalling the SSD so now the laptop shows no signs of power. At best I've blown a fuse, at worst I need a new laptop.

Just for future reference, Andrew, how would I unplug SATA cable only from a laptop when the SSD simply slips into a slot? Are you saying I just need to remove it and re-power up?
Andrew WrightIT Coordinator
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The only way power cycle the SSD is to have the power and SATA lead separate.  I speak from a desktop point of view where I have successfully brought a SSD back to life using the method I stated previously.
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If you can get it up and running again can you do option #2 here,https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html

If you need to connect it to another pc then follow option #5 in your case you will use drive letter F in the command prompt.

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