We help IT Professionals succeed at work.

Graphics adapter shows Video Controller (VGA Compatible)

Alasdairb
Alasdairb asked
on
13 Comments
2 Solutions
3,991 Views
Last Modified: 2017-03-25
Hello,

I have an HP EliteDesk 800 G1 USDT with embedded Intel 4600 graphics controller. No matter what I do I cannot get the PC to show the Intel adapter in system properties, it stubbornly just displays the VGA Compatible object.  Which means poor video performance and cannot use an extended desktop across two screens.

I have downloaded the Intel driver from HP and also visited Intels site and autodetected and installed the correct drivers from there, but still the VGA Compatible object remains.

Any ideas?

Thanks very much.

Alasdair Barclay
Comment
Watch Question

View Solutions Only

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
Go to Device Manager, Display Adapters, right click on the adapter and select Update Driver Software and check if helps.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
what is your Windows version ?
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
In Device Manager, right-click on “Standard VGA Graphics Adapter” and select Uninstall on the context menu.

After uninstalling the driver, reboot your PC. Then Windows will install the specific Graphics driver automatically.

Go to PC manufacturer’s website download the latest driver for Windows.

Before you get started, ensure that you know the PC model or video card model and the specific operating system that you are using ( for example: Windows 7 64-bit or Windows 7 32-bit).

If the problem still can’t be fixed, you might need to update the driver manually in Safe Mode.
Alasdairb

Author

Commented:
Hi Ramin, John, I have tried both without success. Yes, I should have stated my Windows is v7 Enterprise x64
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you completely removed the adapter and restarted, then either:

(a) the driver is incorrect, OR

(b) there is a fault in the GPU or surrounding circuitry. Ask HP Support.
Alasdairb

Author

Commented:
I can update the driver, point it to either my HP driver download or let it search on internet and download something, and either method shows "installing Intel HD 4600..." and yet at the end it still shows VGA Compatible.

I've let the user back on for now. So I will update this post when I next have a chance at her pc. Thanks for helping.
Technical Advisor
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There must be some hardware issue. I would contact HP support.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT

Commented:
What is the monitor plugged into, VGA port or DisplayPort?
nobus
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
was it working ok recently?  then a systelm restore to such date helps you out

you can also run from a live cd, like knoppix, and watch if it works then - if not it probably is bad hardware
http://www.knopper.net/knoppix-mirrors/index-en.html      

you can also run sfc, or a repair install :
http://www.sevenforums.com/tutorials/3413-repair-install.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC
Alasdairb

Author

Commented:
Well somehow I managed to uninstall the vga compatible driver, rebooted and installed the HP 4600 driver and it worked. But I had done that several times before. So at least it works now.

Thanks for your support.

Alasdair
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
I am glad you got it working, and Thanks.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.

View Solution