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Graphics adapter shows Video Controller (VGA Compatible)

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Last Modified: 2017-03-25
Hello,

I have an HP EliteDesk 800 G1 USDT with embedded Intel 4600 graphics controller. No matter what I do I cannot get the PC to show the Intel adapter in system properties, it stubbornly just displays the VGA Compatible object.  Which means poor video performance and cannot use an extended desktop across two screens.

I have downloaded the Intel driver from HP and also visited Intels site and autodetected and installed the correct drivers from there, but still the VGA Compatible object remains.

Any ideas?

Thanks very much.

Alasdair Barclay
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JohnBusiness Consultant (Owner)
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RaminTechnical Advisor
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Commented:
Go to Device Manager, Display Adapters, right click on the adapter and select Update Driver Software and check if helps.
RaminTechnical Advisor
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Commented:
what is your Windows version ?
RaminTechnical Advisor
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Commented:
In Device Manager, right-click on “Standard VGA Graphics Adapter” and select Uninstall on the context menu.

After uninstalling the driver, reboot your PC. Then Windows will install the specific Graphics driver automatically.

Go to PC manufacturer’s website download the latest driver for Windows.

Before you get started, ensure that you know the PC model or video card model and the specific operating system that you are using ( for example: Windows 7 64-bit or Windows 7 32-bit).

If the problem still can’t be fixed, you might need to update the driver manually in Safe Mode.

Author

Commented:
Hi Ramin, John, I have tried both without success. Yes, I should have stated my Windows is v7 Enterprise x64
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you completely removed the adapter and restarted, then either:

(a) the driver is incorrect, OR

(b) there is a fault in the GPU or surrounding circuitry. Ask HP Support.

Author

Commented:
I can update the driver, point it to either my HP driver download or let it search on internet and download something, and either method shows "installing Intel HD 4600..." and yet at the end it still shows VGA Compatible.

I've let the user back on for now. So I will update this post when I next have a chance at her pc. Thanks for helping.
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JohnBusiness Consultant (Owner)
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Commented:
There must be some hardware issue. I would contact HP support.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
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Commented:
What is the monitor plugged into, VGA port or DisplayPort?
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Commented:
was it working ok recently?  then a systelm restore to such date helps you out

you can also run from a live cd, like knoppix, and watch if it works then - if not it probably is bad hardware
http://www.knopper.net/knoppix-mirrors/index-en.html      

you can also run sfc, or a repair install :
http://www.sevenforums.com/tutorials/3413-repair-install.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC

Author

Commented:
Well somehow I managed to uninstall the vga compatible driver, rebooted and installed the HP 4600 driver and it worked. But I had done that several times before. So at least it works now.

Thanks for your support.

Alasdair
RaminTechnical Advisor
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Commented:
I am glad you got it working, and Thanks.

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