We help IT Professionals succeed at work.

Windows icons complete gone

ExpExchHelp
ExpExchHelp asked
on
163 Views
Last Modified: 2017-03-16
This AM, I noticed my that laptop (running Windows 10) rebooted overnight.   I presumed that Microsoft pushed its regular updates.

Upon logging into the system, I realized that all of my icons (both desktop and Windows Explorer) are missing.   See attached screenshots.

Picture 1 -- depicts snapshot of section of my desktop
Pic 1Picture 2 -- depicts section of Windows Explorer
Pic 2Also, in the right pop-up pane, I noticed one notification indicating "catastrophic failure".    "SYSTEM RESTORE" was disabled as well.

The laptop is less than 1 year old... do I really have to rebuild the entire system or is there may a known solution to this issue?

Thanks,
EEH
Comment
Watch Question

Lee W, MVPTechnology and Business Process Advisor
CERTIFIED EXPERT
Most Valuable Expert 2013

Commented:
When I first saw your question I was thinking Windows logged you in to a temporary profile... but seeing the pictures, that's not the case.

One suggestion based on a quick bit of internet research:

Try resetting the icon cache, as described here:
http://www.thewindowsclub.com/rebuild-icon-clear-thumbnail-cache-windows-10
(You will likely need to reboot or at least log out and back in before you know if it worked).

Another thing you can try:

Go to "Settings", "System", "Tablet Mode" and set both the Hide app icons on the taskbar in tablet mode and Automatically hide the taskbar in tablet mode to on.

Close settings and REPEAT but now set them to off.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
Restore the computer using restore point. then Install update one by one to determine which one is the cause of problem.
ExpExchHelpAnalyst

Author

Commented:
Lee W. -- ok... I'll give it a try.

Ramin -- as mentioned in my write-up, RESTORE is disabled (probably as part of the system failure)
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
right clicked on the blank desktop > view > make sure Show Desktop Icons is checked.
Technical Advisor
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
ExpExchHelpAnalyst

Author

Commented:
I will try the recommendations later on today.   I will post any updates asap.
ExpExchHelpAnalyst

Author

Commented:
The "repair/reinstall" fixed the issue.   THOUSAND thanks... it looks like it's working normally again.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
I am glad you got it working again and Thanks.