troubleshooting Question

Control Characters Visible on one particular system and no others

Avatar of fakaul
fakaulFlag for United States of America asked on
Windows Server 2003Windows Server 2012
13 Comments1 Solution175 ViewsLast Modified:
We have an accounting package installed on multiple Windows servers.
  • Windows 2003 Server
  • Windows 2008 Server
  • Windows 2012 R2 Server

On our Windows 2003 Server, control characters (e.g. CR-LF) that are inadvertently entered into a character field of this accounting package are visible as vertical bars.  In the attached snippet these can be seen in the description field.  This typically happens when a user copies an Excel spreadsheet cell and pastes into the field.  We like that these control characters are visible because it alerts the user to the issue and these control characters create problems.  If we could figure out why they show up on that one box we would try to reproduce this behavior on the newer servers.

On none of the other systems, running the same version of the software, are these characters visible (although they are present).  On demonstrating this to the senior support team for the accounting package, I have learned that they have never seen this behavior on any of their servers, going back to when 2003 Server was their primary platform.  This is not an application that permits you to configure fonts or character sets.  Whatever is different seems likely to be a system-wide setting.

I have reset the Windows Display themes on the  to the Windows Classic.  But that had no effect.
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ASKER CERTIFIED SOLUTION
DansDadUK

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