troubleshooting Question

Missing Network Folder?

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LightWire asked on
Server Hardware* UNC Shared Folders
6 Comments2 Solutions129 ViewsLast Modified:
Hi,

I'm trying to track down a Folder that was on a shared H: drive across all employees of a company.

Users are stating that only "Jim" can see and access this Folder. Nobody else can see it in the same UNC path location.

I go to "cindy" and ask her to show me where the Folder is supposed to be. Its not there.

I go to "Jim" and ask him to show me where the Folder is, that he can see. I see the folder, and the contents inside.

Jim is setup to offline sync all the folder in this H: drive.

Thinking that he had kept the real copy of the Folder on his machine, since it was only showing for him. We decided to go to the "sync" tab of that folder, and hit sync.

The folder has vanished?

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The theory I'm looking at currently, is that for WHATEVER reason, the Folder was removed/deleted/moved from the H: Drive at some point. We went to Sync and it synced, but there was no Folder to sync to on the H: drive --- and therefore vanished?

Does that sounds plausible? I'm not very familiar with Offline Sync?


What REALLY is throwing me off, is that I go back to look at Previous Verisons of that Folder, and even going back a week, its not there.  NOR is it on their hourly backups on the Datto...going back to last week?
ASKER CERTIFIED SOLUTION
fred hakim
Retired IT

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