Windows 10 laptop can take up to 20 minutes to boot up

I am trying to help somebody with her laptop.  She has an Acer, Windows 10 and it can take up to 20 minutes to boot up or reboot.
These are the steps I have tried:
- Ran a full virus scan - nothing was found
-Disabled Fast Boot - didn't make a difference
-At an elevated command prompt I ran sfc/scannow - No integrity violation was found
-Disabled all 'High Priority' startup programs - did not make a difference but when we rebooted and I checked them they had re-enabled themselves..
-Checked to see if SATA drivers could be rolled back as I read that could be the problem - but she has Intel HD Graphics 3000
-Rebooted in Safe Mode - IT ONLY TOOK 2 MINUTES TO BOOT UP IN SAFE MODE

Next thing I will try is to disable all startup items and uncheck all services other than MS services and try enabling these one by one to see if I can pinpoint what is causing the issues.

Any other suggestions out there?  It's frustrating because I try requires a reboot and it takes forever to come back up...
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katarina11Asked:
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RaminTechnical AdvisorCommented:
my suggestion is:

 Windows 10 Repair Install with an In-place Upgrade

    You will not lose any data files or Apps if you follow the Instructions.
    Go to the Windows 10 Media Creation Tool from this link:

https://www.microsoft.com/en-us/software-download/windows10
   
 Click on download tools, save it on desktop,  then run it as Administrator, accept license agreement, then Choose Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.
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joinaunionCommented:
Can you post model? Thank you.
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katarina11Author Commented:
I will give that a try...thank you :)
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katarina11Author Commented:
I am calling her now so I'll check the model and post it
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Tom CieslikIT EngineerCommented:
It looks like some services has problem to start or not starting at all
Go to Computer Management /Services and check if services selected as Start Automatically are working or not.
Make note what services are not started.

Also check System and Application event log and compare with time after reboot.
I think you can find some clue about why computer is not starting in normal time
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fred hakimRetired ITCommented:
Once booted up, how does the laptop run?   If you open a browser does it work?  If so, try downloading Malwarebytes and superantispyware to find evil stuff a virus scan misses.

Safe place to get them is from ninite.com or bleepingcomputer.  Run the data updates for each, if you can.    Check the scan rootkit option in malwarebytes.   Then run the scans, follow directions to nuke anything they find.  I wouldn't worry about false positives at this point (they don't have many anyway).

Once those scan clean if you still have slow start up, Try Zemana antimalware also available from bleeping computer or zemana.com  They use a huge cloud based malware database.
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JohnBusiness Consultant (Owner)Commented:
I agree with the suggestion to do a repair install.

Is the laptop trying to access some other networked system that it cannot?
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Another check you can perform, in particular if it doesn't last that long until she gets to the login screen: log in with a different user (you might have to create first). That shows if it is an issue with the machine or user setup.
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Kyle SantosQuality AssuranceCommented:
Deja vu, right John? :)

@katarina,

John Hurst and some other experts helped me recently with a Acer laptop with Windows 10.  Turns out the hard drive was the problem and replacing it was the solution.  Here is information they provided me when helping me figure out the solution to my problem.

Basic information when trouble shooting a laptop.
https://www.experts-exchange.com/questions/29001543/What-are-basic-troubleshooting-things-I-should-try-when-fixing-a-laptop.html

The hard drive was the problem.  Replacement and using a 16gb usb thumb drive I was able to reinstall Windows 10 with ease.
https://www.experts-exchange.com/questions/29002263/Windows-7-laptop-upgraded-to-Windows-10-will-not-let-me-install-Windows-7.html

Good luck getting this laptop fixed for your customer!
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nobusCommented:
i ussually start by checking the disk  - cheap Acer models come with 5400 RPM drives = slow; you can replace it with an 7200 RPM model, or best an SSD - if the budget permits
run the manufacturers diag on the drive, to know it's status; i use the UBCD for this :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
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Gerald ConnollyCommented:
In todays world there is a lot going on at startup, not only are the Virus checkers etc all checking that everything is OK, so is Windows updates doing the same thing, you will probably find that the disk is maxed out IOPS wise (Blue line at the top in resource monitor).

I had this kind of problem on my laptop running W10, and upgrading to a SSD (Samsung 840 Pro) solved the problem (the cloning software provided was easy to use)

Of course it might be a disk problem so run the diagnostics first, and you might also note that 4GB isnt enough for W10, you need at least 8GB!
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Jesse BruffettM&F-ing SorcererCommented:
Im gonna go out on a limb here and say if a fresh install of windows does help it sounds like a dying hdd to me.
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Kyle SantosQuality AssuranceCommented:
I've requested that this question be closed as follows:

Accepted answer: 100 points for Ramin's comment #a42051991 (This is a common first step Windows 10 users should try.)
Assisted answer: 60 points for Tom Cieslik's comment #a42052035 (Checking the event log is a good way to begin investigating what errors are happening.)
Assisted answer: 60 points for fred hakim's comment #a42052053 (Steps are provided on how to test the laptop and how its functioning.)
Assisted answer: 60 points for John Hurst's comment #a42052089 (John's query about networked access is another good way of researching if the problem is network related.)
Assisted answer: 60 points for Qlemo's comment #a42052092 (Using another profile is a good way to check if the issue is profile related or a common problem across all profiles.)
Assisted answer: 60 points for Kyle Santos's comment #a42052096 (My information is backing up the recommendations with proof that related comments helped me figure out the hard drive was the problem for my situation.)
Assisted answer: 50 points for nobus's comment #a42052369 (Stellar hardware testing information is provided.)
Assisted answer: 50 points for Gerald Connolly's comment #a42052417 (Recommending changing the hard drive to ssd is a great way to upgrade your hard drive.  Better performance is always a great recommendation when we want to improve computer hardware.)

for the following reason:

Great trouble shooting advice provided to OP.
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RaminTechnical AdvisorCommented:
I think all the suggested solutions by experts can be either a complete answer or a lead to an answer in such a case and are helpful for those who have the same question in future, and also Kyle's reasons was quite logical.
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