troubleshooting Question

Windows 10 laptop can take up to 20 minutes to boot up

Avatar of katarina11
katarina11 asked on
Windows 10Operating SystemsPCWindows OS
14 Comments8 Solutions549 ViewsLast Modified:
I am trying to help somebody with her laptop.  She has an Acer, Windows 10 and it can take up to 20 minutes to boot up or reboot.
These are the steps I have tried:
- Ran a full virus scan - nothing was found
-Disabled Fast Boot - didn't make a difference
-At an elevated command prompt I ran sfc/scannow - No integrity violation was found
-Disabled all 'High Priority' startup programs - did not make a difference but when we rebooted and I checked them they had re-enabled themselves..
-Checked to see if SATA drivers could be rolled back as I read that could be the problem - but she has Intel HD Graphics 3000
-Rebooted in Safe Mode - IT ONLY TOOK 2 MINUTES TO BOOT UP IN SAFE MODE

Next thing I will try is to disable all startup items and uncheck all services other than MS services and try enabling these one by one to see if I can pinpoint what is causing the issues.

Any other suggestions out there?  It's frustrating because I try requires a reboot and it takes forever to come back up...
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RaminTechnical Advisor

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