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Windows 10 laptop can take up to 20 minutes to boot up

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Last Modified: 2017-05-03
I am trying to help somebody with her laptop.  She has an Acer, Windows 10 and it can take up to 20 minutes to boot up or reboot.
These are the steps I have tried:
- Ran a full virus scan - nothing was found
-Disabled Fast Boot - didn't make a difference
-At an elevated command prompt I ran sfc/scannow - No integrity violation was found
-Disabled all 'High Priority' startup programs - did not make a difference but when we rebooted and I checked them they had re-enabled themselves..
-Checked to see if SATA drivers could be rolled back as I read that could be the problem - but she has Intel HD Graphics 3000
-Rebooted in Safe Mode - IT ONLY TOOK 2 MINUTES TO BOOT UP IN SAFE MODE

Next thing I will try is to disable all startup items and uncheck all services other than MS services and try enabling these one by one to see if I can pinpoint what is causing the issues.

Any other suggestions out there?  It's frustrating because I try requires a reboot and it takes forever to come back up...
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Commented:
Can you post model? Thank you.

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Commented:
I will give that a try...thank you :)

Author

Commented:
I am calling her now so I'll check the model and post it
Tom CieslikIT Superintendent
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fred hakimRetired IT
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Kyle SantosQuality Assurance Engineer at Dassault Systemes
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Jesse BruffettM&F-ing Sorcerer

Commented:
Im gonna go out on a limb here and say if a fresh install of windows does help it sounds like a dying hdd to me.
Kyle SantosQuality Assurance Engineer at Dassault Systemes
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Commented:
I've requested that this question be closed as follows:

Accepted answer: 100 points for Ramin's comment #a42051991 (This is a common first step Windows 10 users should try.)
Assisted answer: 60 points for Tom Cieslik's comment #a42052035 (Checking the event log is a good way to begin investigating what errors are happening.)
Assisted answer: 60 points for fred hakim's comment #a42052053 (Steps are provided on how to test the laptop and how its functioning.)
Assisted answer: 60 points for John Hurst's comment #a42052089 (John's query about networked access is another good way of researching if the problem is network related.)
Assisted answer: 60 points for Qlemo's comment #a42052092 (Using another profile is a good way to check if the issue is profile related or a common problem across all profiles.)
Assisted answer: 60 points for Kyle Santos's comment #a42052096 (My information is backing up the recommendations with proof that related comments helped me figure out the hard drive was the problem for my situation.)
Assisted answer: 50 points for nobus's comment #a42052369 (Stellar hardware testing information is provided.)
Assisted answer: 50 points for Gerald Connolly's comment #a42052417 (Recommending changing the hard drive to ssd is a great way to upgrade your hard drive.  Better performance is always a great recommendation when we want to improve computer hardware.)

for the following reason:

Great trouble shooting advice provided to OP.
RaminTechnical Advisor
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Commented:
I think all the suggested solutions by experts can be either a complete answer or a lead to an answer in such a case and are helpful for those who have the same question in future, and also Kyle's reasons was quite logical.

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