Lotus web database is not accessible on browser

Kavita pawar
Kavita pawar used Ask the Experts™
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I am trying to access the lotus notes web database on test server.
I sign all design elements with test server id.

still we are not able to access lotus notes website.

I restarted http task. still not accessible. It gives error "This page can’t be displayed"
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Sjef BosmanGroupware Consultant

Commented:
What exact URL do you use?

Did you set up error logging? Best is to enable logging into domlog.nsf. See the Server document, Internet Protocols/HTTP, under Enable Logging To. If you use domlog, it can grow quickly to a rather big database. You can limit its size, by setting the Replication Options for domlog.nsf: under Space Savers, set Remove documents not modified in the last (days) to 7 and check the checkbox at the start of the line.

Author

Commented:
Yes we use domlog.nsf. I changed the settings in replication, space saver to remove documents which are not modified in last seven days.  
we use direct  server/path of database as URL [abc.com/developer/xyz.nsf]
 Do we need to create a internet site document to open a database on web browser?
domlog_DIDP.png
Sjef BosmanGroupware Consultant

Commented:
It seems to open your welcome page fine... code 302, everything OK. Only, it returns 0 bytes. Nothing in the log.nsf database, under Miscellaneous?

You only have to create an Internet Site document if, In the Basics section of the Server document, you enabled "Loads Internet configurations from Server/Internet sites documents."
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Author

Commented:
No errors or log is listed in log.nsf for this database.
Sjef BosmanGroupware Consultant

Commented:
The ACL, is the database readable by web users? Is there a name "Anonymous"? On the other hand, you should have seen some errors displayed telling that you don't have enough rights to the database.

Can you display images from the database? E.g. if there's an image called logo.png in the database's Resources section, can you show it using the URL http://www.abc.com/developer/xyz.nsf/logo.png ?

And what shows up in the domlog.nsf db after the image has been retrieved?

Author

Commented:
Yes, there is a anonymous entry with read access. there is no such error displayed even in log.nsf or not even in domlog.nsf.
No images are not displayed. similar error is displayed on page "This site can’t be reached" .
Even when we try to hit the URL no entry is found in domlog.nsf.

When I tried to open another public site in server IE browser it got opened.
Whereas When I tried to open " http://www.abc.com/developer/xyz.nsf" in server IE browser, I got below message

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://Ip address  again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator
Sjef BosmanGroupware Consultant

Commented:
If you see *nothing* in domlog.nsf, that means that you are *not* accessing your server. So the URL you use must be wrong. If you don't have Internet Site documents, you could also use the format http://123.123.123.123/path/database.nsf

Author

Commented:
still after using format "http://123.123.123.123/path/database.nsf " we are getting same message. this site cant be reached.  :(
Sjef BosmanGroupware Consultant

Commented:
And do you see lines added to domlog?

Author

Commented:
no lines are added to domlog
Sjef BosmanGroupware Consultant

Commented:
Then you don't access this server! Every URL coming in is logged in domlog.
Server name was not listed in the ACL of the database. which was causing the issue. as soon as we updated the ACL with server name. website was accessible
Sjef BosmanGroupware Consultant

Commented:
So it was an ACL problem after all... Solved!

Author

Commented:
solved

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