troubleshooting Question

SMTP connect() failed - WordPress

Avatar of canu
canuFlag for Antigua and Barbuda asked on
* SMTPWordPressSecurity
6 Comments1 Solution843 ViewsLast Modified:
Hi,
I'm non technical so please bear with me.
We have a WordPress website that has a number of plugins which send out e-mails for example, a form plugin, security plugins etc.
I have an issue where I found that the website wasn't sending any messages to the intended recipients.
Our website is hosted at one company and the e-mails reside at another.

I've contacted both the hosting company and the e-mail service provider and they stated that all is well at both their ends but I'm still not able to send messages from the website.

This is an example of the error message:
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I suspect that this is an issue at the Hosting end but after speaking with one of their reps again yesterday, they seemed more interested in telling me what they won't do rather than what they would.
They ran a script which sent a message from the hosting server but this was from their server not the SMTP server.
They also stated that they did not have any blocks in place to prevent the SMTP connection.

Does anyone have any idea what I can do to move things forward?

Thanks!
ASKER CERTIFIED SOLUTION
Marcus Bointon

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros