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OLD email files

t_rwhalen
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Last Modified: 2017-04-05
I have an employee who quit. I cancelled his O365 account. he came back and when i put reactivated his name he cant get any of his old mail
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Senior Engineer
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t_rwhalen

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Commented:
about one week. There is another issue. When i first turned him back on i set him on essentials and this morning upgraded him to premium. I am not an it expert and i know i made a mistake but need help finding it.
Scott CSenior Engineer
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Yeah, I'd call MS and have them untangle the issue.  I'm not sure there is anything you can do at this point on your own.
Scott CSenior Engineer
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Calling MS at this point is the only viable solution.

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