OLD email files

I have an employee who quit. I cancelled his O365 account. he came back and when i put reactivated his name he cant get any of his old mail
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Scott CSenior EngineerCommented:
How long was the account deactivated?  It should have all come back right away.

I'd call MS support and see what they can do.  Afterall, your paying for the support.


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t_rwhalenAuthor Commented:
about one week. There is another issue. When i first turned him back on i set him on essentials and this morning upgraded him to premium. I am not an it expert and i know i made a mistake but need help finding it.
Scott CSenior EngineerCommented:
Yeah, I'd call MS and have them untangle the issue.  I'm not sure there is anything you can do at this point on your own.
Scott CSenior EngineerCommented:
Calling MS at this point is the only viable solution.
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