We help IT Professionals succeed at work.

Determing the Sender of an Email

mamelas
mamelas asked
on
117 Views
Last Modified: 2018-02-16
Dear Experts,

I have a customer from India who claims that one of the emails that were sent from his email address to me was not generated from his mail client.
With a quick look I have noticed that the sender is the same for all mails.

Q1) Is it possible to use an alias on my email and “mask” my email address?

Example:
I send email from john@gmail.com
But the Receiver will see on the “from” field the email support@mycompany.com

Is it possible to use an alias and send emails on which the Receiver will see a different email address?

Q2)
If it is possible, is there any way to track back the original email address?

I have also tried to find more info from the headers of the “fraud” mail and the genuine one.

The fraud mail was sent from an open-source web client called Roundcube from an IP address in USA Missouri. In addition the header has four X-AntiAbuse records.

Q3) What are the X-AntiAbuse records?

The Genuine mail was send from an MS Outlook 14 client from an IP address in India and the email was finally received (via hop) from an IP address in USA Massachusetts. The domain of the email is also coming from USA Arizona.

Q4) Is there any other info that I could track?
I would like to verify if the mail credentials of my client are hacked or my client is lieing for a reason .

Thank you in advance,
Mamelas
Comment
Watch Question

Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
IT Superintendent
CERTIFIED EXPERT
Distinguished Expert 2017
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Dave BaldwinFixer of Problems
CERTIFIED EXPERT
Most Valuable Expert 2014
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Tom CieslikIT Superintendent
CERTIFIED EXPERT
Distinguished Expert 2017

Commented:
Best solution provided. No more other questions from author.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions