troubleshooting Question

Corrupt / Encrypted Word Documents

Avatar of Rob Clerihan
Rob Clerihan asked on
EncryptionWindows OSWindows Server 2008
6 Comments2 Solutions229 ViewsLast Modified:
One of my new clients has a file server with many documents that will not open, many of which are word documents.  When I try to open a word document, a file conversion prompt appears, and then after opening all text is just a bunch of gibberish.  Apparently the old IT support tech attempted to add file encryption to the server and it did not go well (at least that is what the client recalls).  they have no idea what software was used for the attempted encryption and I can not find any evidence that the files are indeed encrypted.  Any way to recover such files?  Thanks a ton in advance for any help provided!
ASKER CERTIFIED SOLUTION
Scott C
Senior Engineer

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