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Rob Clerihan
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Corrupt / Encrypted Word Documents

One of my new clients has a file server with many documents that will not open, many of which are word documents.  When I try to open a word document, a file conversion prompt appears, and then after opening all text is just a bunch of gibberish.  Apparently the old IT support tech attempted to add file encryption to the server and it did not go well (at least that is what the client recalls).  they have no idea what software was used for the attempted encryption and I can not find any evidence that the files are indeed encrypted.  Any way to recover such files?  Thanks a ton in advance for any help provided!
EncryptionWindows OSWindows Server 2008

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nobus

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Scott C

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SOLUTION
Chris

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Scott Silva

Are you sure someone didn't get infected with a cryptolocker virus in the network? Although that wouldn't just encrypt word docs..
Scott C

And if it was a Cryptolocker/Ransomware they would have been notified on where to send money to get the decryption key.

No, I think was just a fool on a network and things went badly.
Scott Silva

I had a system get cryptolocker and lock up before getting the ransom note... it still took a complete restore to fix it. Killed several mapped drives of engineering files... Luckily I have good backups...
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nobus

best is to contact the old IT guy for more info