troubleshooting Question

Corrupt / Encrypted Word Documents

Avatar of Rob Clerihan
Rob Clerihan asked on
EncryptionWindows OSWindows Server 2008
6 Comments2 Solutions229 ViewsLast Modified:
One of my new clients has a file server with many documents that will not open, many of which are word documents.  When I try to open a word document, a file conversion prompt appears, and then after opening all text is just a bunch of gibberish.  Apparently the old IT support tech attempted to add file encryption to the server and it did not go well (at least that is what the client recalls).  they have no idea what software was used for the attempted encryption and I can not find any evidence that the files are indeed encrypted.  Any way to recover such files?  Thanks a ton in advance for any help provided!
Scott C
Senior Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros