We help IT Professionals succeed at work.

Windows Updates

244 Views
Last Modified: 2018-03-10
One of my clients with 3 servers (Hyper-V 2012; 2012 Standard VM and 2003 Standard VM) and 15 PCs (Windows 7 (2) and Windows 10 (8)) are all unable to update -- they ALL get the same error [There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8024402f)]. I tried all the usual windows update fixes but none worked so thought it may be an ISP issue so waited a few days and tried again (today) but unfortunately the problem persists. The servers have been shutdown and rebooted several times to no avail. The network devices (Comcast router and HP switch) have been turned off and turned back on. The virus software (AVG Internet Security) has been disabled and also uninstalled on one test PC. I have looked on EE for help and done a search on the above error and have tried most of the suggestions but still nothing has helped. The only thing I have found of any sort of help is running a Microsoft Update troubleshooter that gives me an error of any kind is "Service registration is missing or corrupt". SFC finds errors on the servers but I can’t determine what it means but on ALL the Windows 10 PCs it comes back with no errors [Beginning system scan.  This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations] DISM didn’t not shown any errors to help (if I am doing it right). I have run wushowhide.diagcab on some PCs and it says there are no hidden updates and there are no updates. Not sure what else to try. See attached file to see some of the commands I have tried with no luck. Yet on all my other clients Windows updates run with no problems. So it must be something local to this network. AVG and Malwarebytes come back clean.
Reset.cmd.txt
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Tom CieslikIT Engineer
CERTIFIED EXPERT
Distinguished Expert 2017

Commented:
I had some issue few months ago and I also couldn't find a problem so I started installing/accepting only 4-5 updates at time and after 4 restarts I got information that no more updates required so I assume all updates installed correctly.
I think maybe you've stock with some update in your queue that is already superseded by some newest update, so if you'll try install by groups then maybe in next discovery this update will not going to show in update list.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have done that as well but, all those machine types and operating systems at the same time. That is new to me and within my clients.

Please let us know if grouping updates works for you
Lionel MMSmall Business IT Consultant
CERTIFIED EXPERT

Author

Commented:
Over the last 3 to 6 months I don't think I ahve had any system need more than 2 or 3 critical updates at a time. I am not using WSUS so not sure what you mean by "groups". Other than the AVG firewall I do have a linksys firewall but that hasn't changed in years but I will check it again. Thanks for your time!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Up until now, are the systems largely up to date?
Lionel MMSmall Business IT Consultant
CERTIFIED EXPERT

Author

Commented:
Yes always either self updating or by me checking on the 2nd Tuesday of the month and manually installing.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you . Given the situation, something external would appear to be blocking the updates. Can you provide a different connection to a few machines to see.
Lionel MMSmall Business IT Consultant
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So then router blockage. Linksys are normally consumer routers . Can you try a different router?
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
to Fix Windows Update errors, try below link:

https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors
Tom CieslikIT Engineer
CERTIFIED EXPERT
Distinguished Expert 2017

Commented:
what you mean by "groups".
It was about to download 2-3 updates at the time install it and restart computer, then check again for available updates.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It has nothing to do with update groups.

The problem was solved (read above) by removing the Linksys firewall blocking.
Lionel MMSmall Business IT Consultant
CERTIFIED EXPERT

Author

Commented:
Thanks for the help.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was happy to help.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.