Can't connect to FTP

rgb192
rgb192 used Ask the Experts™
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Feel free to try connecting yourself, it's just a test server atm.

I have tried both WinSCP and FileZilla and can not make a connection. I was previously able to login, but I am using a free webhosting so I don't get free tech support.

Host Name: files.000webhost.com
Username: php-lessons
Password: temporarytestftp

ftp.png
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Can you double check your credentials, the error looks like the problem with authentication?
Distinguished Expert 2017

Commented:
Double check your FTP server configuration and the firewall dealing with PASV mode.  You should configure the FTP server a smaller scope of ports.
The error as pesos pointed out is with the configuration, but not with credentials but your client configuration requiring secure (TLS) connection.

If you decide you want FTP over TLS, make sure to setup the certificate/TLS portion of proftpd.

Author

Commented:
Double check your FTP server configuration and the firewall dealing with PASV mode.  You should configure the FTP server a smaller scope of ports.
The error as pesos pointed out is with the configuration, but not with credentials but your client configuration requiring secure (TLS) connection.

If you decide you want FTP over TLS, make sure to setup the certificate/TLS portion of proftpd.

Did you try connecting to the FTP by any chance? What error did you get?

Also it's not a firewall issue afaik, I've connected to another FTP server (Hostupon.com shared server) using the same software (WinSCP/FileZilla).
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Distinguished Expert 2017

Commented:
Look at your errors. Your client kept sending AUTH TLS to which the server reply NO (500). Your client tries again, AUTH TLS, the server response NO (500)
Your client then gives up and tries to send the username to which the Server response is NO ... (500).
It looks as the client defaults to trying to secure the connection.

Once you remove the above, Peos pointed out that you should check your credentials.
You posted one but in the error you have a completely different set of credentials.
Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
I got 530 Login authentication failed.
It looks like wrong user name or password

Capture.JPG

Author

Commented:
You posted one but in the error you have a completely different set of credentials.

The host/username/password are all correct.
I know they're correct because I use the same login to connect to the hosting website.

Once you remove the above, Peos pointed out that you should check your credentials.

Author

Commented:
"It looks like wrong user name or password"
Just to verify,

Username = php-lessonS <- not php-lesson
Pass = temporarytestftp
Distinguished Expert 2017

Commented:
You get authentication failure, keep saying that the information is correct makes little sense. If you use Cpanel to then access the FTP site access from an authorized system might be allowed but from anywhere else it will be rejected.

I am puzzled why you insist on trying to publish what most would consider as unwise disclosure of credentials that could expose your host unnecessarily.

If those credentials are correct, you have to use them in the way authorized.  Check your Cpanel, etc and authorize your wan ip as authorized to use this login credentials to access this site.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
rgb192 - where are you located? That site is not reachable for me (UTC + 01:00).
Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
I use both passive and not passive mode and still 530 authentication failed.
It looks like wrong password for FTP or php-lessons user is not allow to use FTP
In Theory (IT)
Commented:
I tried also, username is correct, but password is in-correct does not support ftp over tls though
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
>> I know they're correct because I use the same login to connect to the hosting website.
No, they do not need to be the same. Logging on to the hosting site (webpage) does not mean that passwords are the same for uploading  (ftp). The password you've specified is not correct for an FTP connection. Several people have tried (including myself), the password is not correct.

ftp php-lessons@145.14.144.10
Connected to 145.14.144.10.
220 ProFTPD Server (000webhost.com) [::ffff:145.14.144.10]
331 User php-lessons OK. Password required
Password:
530 Login authentication failed
ftp: Login failed
ftp>

Logging on to this hosting website requires an email address + password - not a username + password. So credentials are not the same.

Author

Commented:
"Logging on to this hosting website requires an email address + password - not a username + password. So credentials are not the same."

Login requires email.
But you still have a Username for the actual website.

I do not use my email to log into FTP so listing my email is unnecessary.

Username and Pass for 000webhost FTP
Distinguished Expert 2017
Commented:
Note the password is, "same as your website password"

It is peculiar why you would not open a support case with the host versus publicly disclose login credentials and ask those with no access to the host.

I.e. A person having difficulty accessing their bank safety deposit box, would  usually not go to a public forum that discusses general remedies to access their locked storage cabinets......

I would recommend you consult the host, yes, I realize they might take some time to respond.......
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016
Commented:
Ok, so the password is the same but account and hostname differ, clear. Are you able to use the Web file manager? I don't think so:


Screen-Shot-2017-03-26-at-11.54.36.png
I still think your password is wrong, I created an account myself on 000webhost and was able to logon to the website, ftp and web file manager with my account.

When using your account and password for ftp I get the Login failed message, see below for my successful logon and yours that doesn't work:

MBP:Documents user$ ftp files.000webhost.com
Trying 145.14.145.121...
Connected to us-east-1.route-1000.000webhost.awex.io.
220 ProFTPD Server (000webhost.com) [::ffff:145.14.145.121]
Name (files.000webhost.com:user): test-exchange
331 User test-exchange OK. Password required
Password: 
230-Your bandwidth usage is restricted
230 OK. Current restricted directory is /
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> bye
221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
221 Logout.
MBP:Documents user$ ftp files.000webhost.com
Trying 145.14.144.10...
Connected to us-east-1.route-1000.000webhost.awex.io.
220 ProFTPD Server (000webhost.com) [::ffff:145.14.144.10]
Name (files.000webhost.com:user): php-lessons
331 User php-lessons OK. Password required
Password: 
530 Login authentication failed
ftp: Login failed
ftp> 

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Do you use a password manager? Have your password stored there? Check it or even better, change it and retry.

Author

Commented:
FTP server was down, thanks for the help anyway
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
That's not true. Requesting attention.

See test results in my last comment.

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