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Microsoft Office 2013 encountered an error during setup
New laptop when trying to install office 2013 this is what I get.
What have I tried
- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'
- Reboot
Nothing.
Same error message.
What have I tried
- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'
- Reboot
Nothing.
Same error message.
Asked:
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Windows 10.
Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
Try to check the setup log in your \Temp folder to troubleshoot the setup problem. Let's see if there is anything useful recorded out there:
https://support.microsoft.com/en-us/help/826511/how-to-use-a-setup-log-to-troubleshoot-setup-problems-in-office
Also, please try the installation again under Windows clean boot, and see if it will make a difference:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Source: https://social.technet.microsoft.com/Forums/office/en-US/fdad87b2-4a98-482b-87ec-826c69e8b4f2/microsoft-office-20162013-encountered-an-error-during-setup?forum=Office2016setupdeploy
https://support.microsoft.com/en-us/help/826511/how-to-use-a-setup-log-to-troubleshoot-setup-problems-in-office
Also, please try the installation again under Windows clean boot, and see if it will make a difference:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Source: https://social.technet.microsoft.com/Forums/office/en-US/fdad87b2-4a98-482b-87ec-826c69e8b4f2/microsoft-office-20162013-encountered-an-error-during-setup?forum=Office2016setupdeploy
As I mentioned I don't want to re-install windows again , as I already installed so many applications and settings on current one.
alonig1,
go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.
go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.
found a solution.
Go to the task scheduler library and remove the office folder.
I used this: http://www.techieshelp.com/microsoft-office-professional-2013-encountered-an-error-during-setup/
Go to the task scheduler library and remove the office folder.
I used this: http://www.techieshelp.com/microsoft-office-professional-2013-encountered-an-error-during-setup/
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Have you tried a new user profile?