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alonig1
 asked on

Microsoft Office 2013 encountered an error during setup

New laptop when trying to install office 2013 this is what I get.

What have I tried

- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

- Reboot

Nothing.

Same error message.
Microsoft Office

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alonig1

8/22/2022 - Mon
Jackie Man

What is the OS?

Have you tried a new user profile?
alonig1

ASKER
Windows 10.

Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
Jackie Man

What is the error?
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William Peck
alonig1

ASKER
Microsoft Office 2013 encountered an error during setup
Jackie Man

Do you logon with a local administrator account?
alonig1

ASKER
Yes , this computer is a standalone .
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Jackie Man

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alonig1

ASKER
As I mentioned I don't want to re-install windows again , as I already installed so many applications and settings on current one.
Jackie Man

Clean boot is not factory reset.
Colleen Kayter

alonig1,

go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.
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William Peck
alonig1

ASKER
nothing works.
alonig1

ASKER
I re-installed windows from the manufacturer's image

same thing.
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alonig1

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alonig1

ASKER
This is what worked for me
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