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Microsoft Office 2013 encountered an error during setup
New laptop when trying to install office 2013 this is what I get.
What have I tried
- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'
- Reboot
Nothing.
Same error message.
What have I tried
- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'
- Reboot
Nothing.
Same error message.
Microsoft Office
Last Comment
alonig1
ASKER
Windows 10.
Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
What is the error?
ASKER
Microsoft Office 2013 encountered an error during setup
Do you logon with a local administrator account?
ASKER
Yes , this computer is a standalone .
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ASKER
As I mentioned I don't want to re-install windows again , as I already installed so many applications and settings on current one.
Clean boot is not factory reset.
alonig1,
go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.
go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.
ASKER
nothing works.
ASKER
I re-installed windows from the manufacturer's image
same thing.
same thing.
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ASKER
This is what worked for me
Have you tried a new user profile?