Microsoft Office 2013 encountered an error during setup

alonig1
alonig1 used Ask the Experts™
on
New laptop when trying to install office 2013 this is what I get.

What have I tried

- Make sure task scheduler service is running.
- Remove office 365 with this tool ( https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US)
- %Programdata%
Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

- Reboot

Nothing.

Same error message.
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Jackie Man IT Manager
Top Expert 2010

Commented:
What is the OS?

Have you tried a new user profile?

Author

Commented:
Windows 10.

Just received a brand new computer installed so many things on that profile. I don't want to create a new profile or re-install windows.
Jackie Man IT Manager
Top Expert 2010

Commented:
What is the error?
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Author

Commented:
Microsoft Office 2013 encountered an error during setup
Jackie Man IT Manager
Top Expert 2010

Commented:
Do you logon with a local administrator account?

Author

Commented:
Yes , this computer is a standalone .
Jackie Man IT Manager
Top Expert 2010
Commented:
Try to check the setup log in your \Temp folder to troubleshoot the setup problem. Let's see if there is anything useful recorded out there:
https://support.microsoft.com/en-us/help/826511/how-to-use-a-setup-log-to-troubleshoot-setup-problems-in-office
Also, please try the installation again under Windows clean boot, and see if it will make a difference:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Source: https://social.technet.microsoft.com/Forums/office/en-US/fdad87b2-4a98-482b-87ec-826c69e8b4f2/microsoft-office-20162013-encountered-an-error-during-setup?forum=Office2016setupdeploy

Author

Commented:
As I mentioned I don't want to re-install windows again , as I already installed so many applications and settings on current one.
Jackie Man IT Manager
Top Expert 2010

Commented:
Clean boot is not factory reset.
Colleen Kayter4D Assets

Commented:
alonig1,

go ahead and do as Jackie Man suggests. Create a 2nd user profile and install Office 2013. You can give the 2nd user admin rights, make Office available to all users. If that works, you'll know the problem is in your primary profile, but you should be able to log in under your original ID and still use Office without any problem.

Author

Commented:
nothing works.

Author

Commented:
I re-installed windows from the manufacturer's image

same thing.
Commented:
found a solution.

Go to the task scheduler library and remove the office folder.  

I used this: http://www.techieshelp.com/microsoft-office-professional-2013-encountered-an-error-during-setup/

Author

Commented:
This is what worked for me

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