We help IT Professionals succeed at work.

HP 8210 Printer drops offline

679 Views
Last Modified: 2017-03-21
I have an HP OfficeJet Pro 8210 which drops offline - sometimes, maybe. 8210 is CAT5 connected to Apple Airport Extreme.

By that I mean leaving 8210 on always means that it sooner or later goes off line. Then I have to recycle 8210 power to revive connection. The connection is more reliable if macOS is running, which is not always so as office Macs/PCs are turned off after hours.

Which defeats the purpose of having 8210 always available to other connected (e.g. macOS Sierra) and wireless (e.g. iPhone 6S).

I also have HP LaserJet P2055dn which, until HP issued new iOS app, could also be used as wired/wireless always-on printer.

So, any ideas how to keep 8210 always on and available (using new HP AiO Remote App) to all devices on local network? Seems current HP ePrint App is to be discontinued.
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have an HP8610 here running in Windows.

It is very stable but it use to get lost if I restarted my network.

Please ensure it is set for a Static IP on your network, then shut the printer off, and start it back up.

That is the first thing I would do. Uninstall the printer AND the driver then restart and reinstall would be the second step.
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Natty GregIn Theory (IT)
CERTIFIED EXPERT

Commented:
Maybe there is a sleep timer setting that you may have to turn off in the menu
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The HP8610 does not have any sleep timer requiring printer reboot. It will instantly start up when fed a print stream.

Actually I have not seen an 8210 but there may have been an earlier model. HP 8500 preceded HP 8600.
Uttam KumarTech Support Expert

Commented:
There may be some eco mode or power save mode, it could also be due to the router, try to give static ip to printer and map it in router and lock it thru MAC id.
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT

Commented:
Why do people always think firmware updates are the cure for all problems? I just updated my PVR because of a weird problem. Guess what, it's a lot worse now. I should have listened to my own advice: do not upgrade unless you know it will fix your problem or it will deliver a feature you want. Go through the fix list of the new f/w before you install it.

@MARSPATH Have you tried the factory reset yet?
MARSPATHRetired EE/Computers/IT

Author

Commented:
Thanks to all who contributed... working on problem.

BTW, HP setup article setup instructions do not correspond to Model (8210) and S/N I have. Sent feedback to HP.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.