troubleshooting Question

Windows 7 Pro - NTDLL.DLL error on NEW Installation

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Marshall KassFlag for United States of America asked on
Windows 7Windows OSDesktopsInstallation
52 Comments1 Solution735 ViewsLast Modified:
Hi all:
I have a DELL Studio XPS 435T/9000 (Early 2009).  It has 12GB RAM, (1) 480GB SSD & (1) 750GB SATA HDD, (1) BD RW + (1) DVD R/W.  It is running a I7-920 CPU.  There is also an ATI Radeon HD 570 and StarTech USB 3.0 7 port card (with nothing attached).

I was running into NTDLL.DLL errors whenever I launched certain programs, including IExplore, Chrome, and some other, non-internet related programs.  I never had an issue with FireFox.  I was using that PC as my secondary PC so I was OK with being limited as I never really needed it to be 100%.  I was waiting for a lull to be able to troubleshoot it.  

I recently ran a software program and it trashed my OS.  
I reinstalled, from scratch, WIN7 Pro on this machine and added around 10 programs including MS Security Essentials, Malwarebytes, Games (Homework and Lux), Roxio 2012, DVD Fab 10, VPN unlimited and MS Office 2016.  

Now the PC is generating ntdll.dll errors again when I try to launch most of these programs, including opening explorer, IE, DVD Fab, Touchcopy and a few others.

I am at a loss as I expected the fresh installation to remedy this issue but it keeps popping up.  As an adjunct to my tale, I never reformatted the SSD "C:" drive or the "D:" drive when I did the reinstallation.  I used the custom install option and installed fresh into the new Windows folder.   I used the "D:" drive to store the windows.old folder after I was up and running.

I am not sure if this has to do with remnants of the previous OS left on the drive or if this is an issue with hardware.  I ran a few different MEM tests and scandisks but no issues were found.  I also ran full scans using both Security essentials and Malwarebytes, no issues.

Any suggestions?  I am prepared to completely wipe the system and reinstall again, but I want to make sure it is not a hardware issue before spending all that time.
Marshall Kass

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