troubleshooting Question

Error Receiving email

Avatar of Melody Scott
Melody ScottFlag for United States of America asked on
ThunderbirdEmail ClientsEmail ServersEmail Protocols
12 Comments3 Solutions465 ViewsLast Modified:
Hi, We're having trouble on one laptop from one server. It's prodigy.net.mx. We're with Telmex in Mexico, and we're in Mexico physically.

The problem laptop is running Windows 7, using Thunderbird 45.8.0.

Settings are:
servers.JPG
Error message is:

screenshot.jpg
If I change that user name to the email address, I get:

screenshot2.jpg
What other information do you need? Thanks in advance.
ASKER CERTIFIED SOLUTION
Dmitrii
consultant

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