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Error Receiving email

Last Modified: 2017-03-25
Hi, We're having trouble on one laptop from one server. It's prodigy.net.mx. We're with Telmex in Mexico, and we're in Mexico physically.

The problem laptop is running Windows 7, using Thunderbird 45.8.0.

Settings are:
Error message is:

If I change that user name to the email address, I get:

What other information do you need? Thanks in advance.
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