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Error Receiving email

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Last Modified: 2017-03-25
Hi, We're having trouble on one laptop from one server. It's prodigy.net.mx. We're with Telmex in Mexico, and we're in Mexico physically.

The problem laptop is running Windows 7, using Thunderbird 45.8.0.

Settings are:
servers.JPG
Error message is:

screenshot.jpg
If I change that user name to the email address, I get:

screenshot2.jpg
What other information do you need? Thanks in advance.
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