Solved: Error Receiving email

Create Account

Email Servers

Questions

Followers

Top Experts

Melody Scott🇺🇸

Error Receiving email

Hi, We're having trouble on one laptop from one server. It's prodigy.net.mx. We're with Telmex in Mexico, and we're in Mexico physically.

The problem laptop is running Windows 7, using Thunderbird 45.8.0.

Settings are:

Error message is:

If I change that user name to the email address, I get:

What other information do you need? Thanks in advance.

Zero AI Policy

We believe in human intelligence. Our moderation policy strictly prohibits the use of LLM content in our Q&A threads.

Dave Baldwin🇺🇸

Your settings look ok but the error message is about the username and password. It should be the user's actual email address and the password for that. The email address does not necessarily end in '@prodigy.net.mx'. A lot of services accept domain names that don't match the mail server name.

Dmitrii🇷🇺

If you are sure that you are using the right login/pass you can try different authentication method in account settings.

Melody Scott🇺🇸

ASKER

Ok, thanks. What would make it stop working? It was working fine, then suddenly we got this error. My email is set up the same way, and I don't get the error. My user name is myname@prodigy.net.mx.

EARN REWARDS FOR ASKING, ANSWERING, AND MORE.

Earn free swag for participating on the platform.

SOLUTION

Dave Baldwin🇺🇸

membership

Signing up is free and takes 30 seconds. No credit card required.

Create Account

SOLUTION

Dmitrii🇷🇺

membership

Signing up is free and takes 30 seconds. No credit card required.

Create Account

Melody Scott🇺🇸

ASKER

Thanks, all I'll work on what you've suggested. I haven't talked to Telmex yet, mostly because I'm lazy and it takes a lot of time to get to the English speaking folks there.

Dmitrii🇷🇺

May be there is some "work in progress" on their side? I mean that they may have different settings for different accounts.

And so we return to my first answer: did you try to set up options differing from yours?

Melody Scott🇺🇸

ASKER

Hi- Ok, I called Telmex. They said they had been having server trouble, but it is mostly resolved. They said that if I can log onto their webmail, then the problem is with Thunderbird. We were able to log into webmail with a different password.

So we changed the password in Thunderbird, and now we don't get the error message, but we also don't get email in the inbox in Thunderbird. It says it is connected, but it never downloads the email.

Get a FREE t-shirt when you ask your first question.

We believe in human intelligence. Our moderation policy strictly prohibits the use of LLM content in our Q&A threads.

Dmitrii🇷🇺

it is mostly resolved

— I think that the word "mostly" is the keyword here.

And I can suppose several scenarios when one is unable to get mail with mail client whilst webmail is working fine.

Melody Scott🇺🇸

ASKER

What would you suggest I ask them, Dmitri? I always hate the tendency for tech folks to tell you the fault doesn't lie with them or their equipment. I was a tech folk myself, and tried not to do that.

ASKER CERTIFIED SOLUTION

Dmitrii🇷🇺

membership

Signing up is free and takes 30 seconds. No credit card required.

Create Account

Melody Scott🇺🇸

ASKER

Thanks, all. We ended up just migrating to another email account, simply because getting to Telmex support is an ordeal, but the next step would have been calling them again and asking them specifically how to set up Thunderbird, as suggested.

EARN REWARDS FOR ASKING, ANSWERING, AND MORE.

Earn free swag for participating on the platform.

Email Servers

Questions

Followers

Top Experts

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.