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Windows server 2008 Cannot Delete a file.

Eric
Eric asked
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Last Modified: 2017-04-15
We have a file and a folder that cannot be deleted.   The security tab shows the following message.  The requested security information is either unavailable or can't be displayed.
   We believe the issue happened when we tried to do a selective backup but cannot be sure.

We tried to manually delete the files.  Rename the files.  Reboot the server.  We cannot try to change ownership because we cannot get there.  

Any help would be appreciated we cannot perform incremental backups because of this.
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Datacenter platform engineer Lindows
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JohnBusiness Consultant (Owner)
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Scott CSenior Engineer
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Shaun VermaakSenior Consultant
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"We cannot try to change ownership because we cannot get there."  Exactly where can't you get?  You should be able to change ownership if you are an admin.
Shaun VermaakSenior Consultant
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This is what OP is getting
securitytabmissing.jpg
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And there are no clickable options on the property screen?
EricIT Admin

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Hi Shaun we ran your command to delete the file.   We received a message that the system could not find the specified file.
EricIT Admin

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Commented:
Sorry not delete the file but the command  icacls C:\ThePathThatDoesntDelete /grant Administrators:F
JohnBusiness Consultant (Owner)
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You are saying you cannot find the file you want to delete?
Scott CSenior Engineer
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Did you try John's or my suggestions?
Shaun VermaakSenior Consultant
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To what did you change C:\ThePathThatDoesntDelete?
Shaun VermaakSenior Consultant
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I had the same issue and it was identified that RSA APT caused this. Anything similar can be the cause
JohnBusiness Consultant (Owner)
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Good solutions for deleting a file provided