<div>
Not without the error message or more information. &nbsp;<br />
<br />
Is the OS booting up to where you COULD load something?<br />
<br />
You can try booting with the Ultimate Boot CD and run some of the diags &nbsp;included such as memory check.<br />
<br />
<a href="http://www.ultimatebootcd.com/" rel="ugc">http://www.ultimatebootcd.com/</a><br />
<br />
Blue screens can be caused by bad hardware, bad drivers, bad memory, failing &nbsp;HDs, etc.<br />
<br />
I've even seen these get fixed by reseating memory, expansion cards, and cables.
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Not without the error message or more information.  

Is the OS booting up to where you COULD load something?

You can try booting with the Ultimate Boot CD and run some of the diags  included such as memory check.

http://www.ultimatebootcd.com/ [http://www.ultimatebootcd.com/]

Blue screens can be caused by bad hardware, bad drivers, bad memory, failing  HDs, etc.

I've even seen these get fixed by reseating memory, expansion cards, and cables.

<div>
ask him to send you the memory dmp file, and post it here for more info<br />
you find it in windows\minidumps
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ask him to send you the memory dmp file, and post it here for more info
you find it in windows\minidumps

<div>
Is it a file or folder? &nbsp;<br />
If it's a file, does it have a file extension? <br />
<br />
I'm not seeing the file.
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Is it a file or folder?  
If it's a file, does it have a file extension?

I'm not seeing the file.

<div>
i take it your system was not set to make dmps?
</div>


i take it your system was not set to make dmps?

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<div class="content wysiwyg-content">
The computer is an Asus TP500L. &nbsp;It keeps blue screening. &nbsp;The user hasn't sent me the exact error.<br />
<br />
It's Windows 10 <br />
<br />
Can load something on it that might give me more info regarding what is wrong with it?
</div>
</div>


The computer is an Asus TP500L.  It keeps blue screening.  The user hasn't sent me the exact error.

It's Windows 10 

Can load something on it that might give me more info regarding what is wrong with it?

Trouble determining specific hardware or software issue

ASUS

Hardware includes cell phones and other digital living devices, tablets, computers, servers, peripherals and components, printers and scanners, gaming consoles, networking hardware such as routers, hubs, switches and modems, storage devices and security equipment such as firewalls and other appliances.

Hardware

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.