troubleshooting Question

Internet browsers time-out but can ping and connect remotely

Avatar of Wells Anderson
Wells AndersonFlag for United States of America asked on
Windows NetworkingTCP/IPInternet ProtocolsWindows OS
18 Comments1 Solution1514 ViewsLast Modified:
I had this question after viewing Internet browsers not working but can ping and connect remotely.

A Windows Server 2012, not the domain controller, on the network has this problem. All the computers do not have it. This Windows Server can ping all sorts of websites but times out trying to load webpages. It can load, open the links on the Google homepage (About, Privacy, Terms...) not the Google search results pages.

After each of the attempted fixes, we get the message:
The connection has timed out.
The server at XXX is taking too long to respond.
... check your computer's network connection ...

Open in new window

Things we have tried:
  1. Tried with Microsoft Internet Explorer
  2. Tried with Firefox
  3. Reset Firefox settings
  4. Cleared the Firefox cache
  5. Tried with Windows Firewall disabled
  6. Scanned for viruses and found none with Webroot
  7. Uninstalled Webroot
  8. Checked for proxy settings and tried with and without
  9. netsh winsock reset all - then restarted the server
  10. netsh int ip reset all  - then restarted the server
  11. Reset the Comcast modem/router
  12. Tried different receptacles on the network switch

Any ideas? Thank you in advance!
Tom Cieslik
IT Superintendent
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