Outlook 2016 unable to connect to Exchange 2013 on premises

Stavros Steve
Stavros Steve used Ask the Experts™
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Hallo, I just installed exchange 2013 to update exchange 2010. I have everything made it to work correctly and I am in the last step to go live the new server. But I can not configure outlook 2016 to connect to new exchange 2013. From OWA everything is working I try almost all the google answer but no luck. I have to mention that Exchange 2010 is productive in my environment that's why I need to first be 100% sure that exchange 2013 will work and then to remove it. Does anyone else has the same problem.
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Adam BrownSenior Systems Admin
Top Expert 2010

Commented:
Outlook 2016 requires Autodiscover to function. You may be having issues with that. What errors are you getting? Can you post screenshots?
Stavros SteveSystem Administrator

Author

Commented:
THis is the error that I get
Outlook-Error.png
Adam BrownSenior Systems Admin
Top Expert 2010

Commented:
Yeah. Autodiscover isn't configured properly. You need to have DNS records that point autodiscover.domain.com to your Exchange 2013 server.
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Stavros SteveSystem Administrator

Author

Commented:
I have done this two records at internal dns. I do not want to make changes at public dns because as I mention we have exchange 2010 as productive mail server.
autodiscover.png
Senior Systems Admin
Top Expert 2010
Commented:
Those records are for pts.local, and won't be used unless you enter username@pts.local when configuring accounts. You have to have an Autodiscover record for the domain you use for the email address of the mailbox when configuring outlook. If your mailboxes have @pts.local email addresses, though, you can use that to configure Outlook. Once configured, the mailbox will use the domain.com email address instead for sending mail.
Stavros SteveSystem Administrator

Author

Commented:
I try also to configure it with @pts.local ots find the autodiscover path but nothing happened.
Jackie Man IT Manager
Top Expert 2010

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Adam Brown (https:#a42057905)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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