troubleshooting Question

How to unblock third party apps on mobile phone through Exchange 2010

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TimFlag for United States of America asked on
ExchangeMobile* apps
7 Comments1 Solution95 ViewsLast Modified:
Recently we migrated from Exchange 2003 to Exchange 2010. I have moved my mailbox from 2003 to 2010 about a week ago but yesterday my phone as well as my bosses phone all lost their third party apps. When I go to Google Play store it shows that I have the applications but they are disabled. When I try to enable nothing happens. I think this is a symptom of this new exchange server however when I go to Active Sync there are no settings stating that third party apps should be blocked or at least I don't see it. In any case both phones cannot access any third party apps and if we start moving more users to this server I am afraid they will lose all their apps as well.

How do I fix this. I am at the point of putting my phone back to factory settings but in doing so will erase everything on my phone and I don't want to do that yet.
ASKER CERTIFIED SOLUTION
Tim
Sr. System Admin

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