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brian ramos
 asked on

Printer not installing

It's hp lassrjet pro 400 m401n

Keep getting error that says a problem occurred while preparing to install software to your system. Please restart your computer and run this installer again

It's a windows 7 computer

Please help!!!!
Printers and ScannersWindows 7

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Last Comment
brian ramos

8/22/2022 - Mon
John

Remove the printer from Devices and Printers if it is there.
Now go to Programs and Features and remove the printer package from Programs and Features. If more than one, remove all.

Now go to Devices and Printers, and click once on one printer device. This opens the Print Server Management  tab. Go to Drivers, and remove the driver.

Close out, shut down, start up and try installing again.
brian ramos

ASKER
The printer is not in any of those you mentioned. It refuses to install
Ramin

Your help has saved me hundreds of hours of internet surfing.
fblack61
Emmanuel Adebayo

Changed the Print Spooler to manual (in services.msc).
Run msconfig. Go to services tab and checked the box to hide all Microsoft Services and then disable ALL of the remaining services, saved and rebooted.
John

Not even in the driver tab?

Make sure Windows 7 is up to date including for sure ALL .NET Framework. People like to turn updates off
ASKER CERTIFIED SOLUTION
Shaun Vermaak

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brian ramos

ASKER
Thanks man
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