Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Poor performance/connectivity issues when accessing multiple mailboxes in Outlook 2010

Avatar of PeterHala
PeterHalaFlag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeOutlook
2 Comments1 Solution212 ViewsLast Modified:
Hi all,

We have a user who is experiencing both performance (Not Responding) and connectivity (Unable to connect Microsoft Exchange Server) issues with Outlook 2010. We are currently running an on-prem Exchange Server 2013 (CU9).

The client is configured with a single email account (linked to their domain account) with Full Access rights over a number (6/7) of other user (not shared) mailboxes that also appear in Outlook; these other mailboxes are the personal mailboxes of other members of the department. The user is also using a folder in Public Folders as an archive (although we do have archive folders enabled).

Throughout the day Outlook stops sending and receiving messages. The user can see that messages are coming in via Outlook Web App however it's not practical for them to access the mailboxes in this way; messages need to be moved between mailboxes.

This user also hot-desks between two locations, but has the same problem when only using one of the machines (confirmed after using only one machine for 3 weeks). We have recently replaced both machines (as part of a planned upgrade) so PC performance should be ruled out as a cause.

A separate issue means that a small number of these Public Folders are unavailable - each of these folders appears to be on a different mailbox (Mailbox2 rather than Mailbox1). Unfortunately we have been unable to make these accessible via OWA, as adding them to Favourites requires the user to have access in the client first.

Does anyone have any advice?

Regards,

Joseph
ASKER CERTIFIED SOLUTION
Avatar of Emmanuel Adebayo
Emmanuel AdebayoFlag of United Kingdom of Great Britain and Northern Ireland imageGlobal Windows Infrastructure Engineer - Consultant
Commented:
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answers