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red x mark on an audio icon
Hi,
I come across most of the times desktop pc which has a red mark on its icon at the bottom left hand side.
It says audio is not detected. I have installed a driver for it but i am assuming that board is bad and that there is nothing you can do about it other than replacing it?
This is the fifth computer i come across.
Has anybody come across this issue and fixed it themselve?
Please advise what is the best option to advise to the customer?
Thanks.
I come across most of the times desktop pc which has a red mark on its icon at the bottom left hand side.
It says audio is not detected. I have installed a driver for it but i am assuming that board is bad and that there is nothing you can do about it other than replacing it?
This is the fifth computer i come across.
Has anybody come across this issue and fixed it themselve?
Please advise what is the best option to advise to the customer?
Thanks.
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Look in Device Manager, Audio Devices or Sound Devices. Is the audio there and working or is it not working in Device Manager?
What make of computer (that you have so many audio failures)?
What make of computer (that you have so many audio failures)?
what do you mean what does Device Manager say?
There is no audio label in Device Manager to begin with.
I am taking the board is bad.
Or is there is an option to fix this issue?
There is no audio label in Device Manager to begin with.
I am taking the board is bad.
Or is there is an option to fix this issue?
Test it with a Live Linux CD such as Ubuntu. If you get no sound in Ubuntu then the audio chip is quite possibly dead.
See https://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install for more information.
It is also possible that the sound may have been disabled in BIOS. Also possible that the OS you are using does not support the sound chip.
See https://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install for more information.
It is also possible that the sound may have been disabled in BIOS. Also possible that the OS you are using does not support the sound chip.
Is Windows Installer service enabled/started?
Did you download driver from Vendor or are you installing Windows Default driver?
Did you download driver from Vendor or are you installing Windows Default driver?
There should be a Sound Device in Device manager.
If NO device in Device Manager and you got the driver error you posted, the card is bad.
What 5 computers lose 5 audio cards?
If NO device in Device Manager and you got the driver error you posted, the card is bad.
What 5 computers lose 5 audio cards?
Also I have seen some computers that show an X unless there is speakers connected... Maybe check this first?
As an addendum to Scott Silva's post, some computers have internal speakers as well as external speakers. Or provision for internal speakers.
Sometimes the OS misidentifies which speaker system to send the sound to. It might identify a system as having an internal speaker when it doesn't and you might get the X appearing. Redirecting the output to an alternative valid speaker system can fix the problem.
Sometimes the OS misidentifies which speaker system to send the sound to. It might identify a system as having an internal speaker when it doesn't and you might get the X appearing. Redirecting the output to an alternative valid speaker system can fix the problem.
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