red x mark on an audio icon

Hi,

I come across most of the times desktop pc which has a red mark on its icon at the bottom left hand side.

It says audio is not detected. I have installed a driver for it but i am assuming that board is bad and that there is nothing you can do about it other than replacing it?

This is the fifth computer i come across.

Has anybody come across this issue and fixed it themselve?

Please advise what is the best option to advise to the customer?

Thanks.

BakakaAsked: 2017-03-21

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LVL 106

JohnBusiness Consultant (Owner)Commented: 2017-03-21

Look in Device Manager, Audio Devices or Sound Devices. Is the audio there and working or is it not working in Device Manager?

What make of computer (that you have so many audio failures)?

BakakaAuthor Commented: 2017-03-21

please click on this to see the screenshot and advise.
audio-issue.docx

LVL 106

JohnBusiness Consultant (Owner)Commented: 2017-03-21

It looks the driver is not working because the device is not working.

What does Device Manager say?

BakakaAuthor Commented: 2017-03-21

what do you mean what does Device Manager say?

There is no audio label in Device Manager to begin with.

I am taking the board is bad.

Or is there is an option to fix this issue?

LVL 50

dbruntonQuid, Me Anxius Sum? Illegitimi non carborundum.Commented: 2017-03-21

Test it with a Live Linux CD such as Ubuntu. If you get no sound in Ubuntu then the audio chip is quite possibly dead.

See https://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install for more information.

It is also possible that the sound may have been disabled in BIOS. Also possible that the OS you are using does not support the sound chip.

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LVL 47

Shaun VermaakTechnical Specialist/DeveloperCommented: 2017-03-22

Is Windows Installer service enabled/started?
Did you download driver from Vendor or are you installing Windows Default driver?

LVL 106

JohnBusiness Consultant (Owner)Commented: 2017-03-22

There should be a Sound Device in Device manager.

If NO device in Device Manager and you got the driver error you posted, the card is bad.

What 5 computers lose 5 audio cards?

LVL 13

Scott SilvaNetwork AdministratorCommented: 2017-03-22

Also I have seen some computers that show an X unless there is speakers connected... Maybe check this first?

LVL 50

dbruntonQuid, Me Anxius Sum? Illegitimi non carborundum.Commented: 2017-03-22

As an addendum to Scott Silva's post, some computers have internal speakers as well as external speakers. Or provision for internal speakers.

Sometimes the OS misidentifies which speaker system to send the sound to. It might identify a system as having an internal speaker when it doesn't and you might get the X appearing. Redirecting the output to an alternative valid speaker system can fix the problem.