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Bakaka Bakaka
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red x mark on an audio icon

Hi,

I come across most of the times desktop pc which has a red mark on its icon at the bottom left hand side.

It says audio is not detected. I have installed a driver for it but i am assuming that board is bad and that there is nothing you can do about it other than replacing it?

This is the fifth computer i come across.

Has anybody come across this issue and fixed it themselve?

Please advise what is the best option to advise to the customer?

Thanks.
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Rajul Raj

8/22/2022 - Mon
SOLUTION
John

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Bakaka Bakaka

ASKER
please click on this to see the screenshot and advise.
audio-issue.docx
John

It looks the driver is not working because the device is not working.

What does Device Manager say?
Bakaka Bakaka

ASKER
what do you mean what does Device Manager say?

There is no audio label in Device Manager to begin with.

I am taking the board is bad.

Or is there is an option to fix this issue?
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William Peck
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dbrunton

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Shaun Vermaak

Is Windows Installer service enabled/started?
Did you download driver from Vendor or are you installing Windows Default driver?
John

There should be a Sound Device in Device manager.

If NO device in Device Manager and you got the driver error you posted, the card is bad.

What 5 computers lose 5 audio cards?
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dbrunton

As an addendum to Scott Silva's post, some computers have internal speakers as well as external speakers.  Or provision for internal speakers.

Sometimes the OS misidentifies which speaker system to send the sound to.  It might identify a system as having an internal speaker when it doesn't and you might get the X appearing.  Redirecting the output to an alternative valid speaker system can fix the problem.
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Rajul Raj

Reinstall the drivers .