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red x mark on an audio icon

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Last Modified: 2017-03-30
Hi,

I come across most of the times desktop pc which has a red mark on its icon at the bottom left hand side.

It says audio is not detected. I have installed a driver for it but i am assuming that board is bad and that there is nothing you can do about it other than replacing it?

This is the fifth computer i come across.

Has anybody come across this issue and fixed it themselve?

Please advise what is the best option to advise to the customer?

Thanks.
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JohnBusiness Consultant (Owner)
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Commented:
please click on this to see the screenshot and advise.
audio-issue.docx
JohnBusiness Consultant (Owner)
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Commented:
It looks the driver is not working because the device is not working.

What does Device Manager say?

Author

Commented:
what do you mean what does Device Manager say?

There is no audio label in Device Manager to begin with.

I am taking the board is bad.

Or is there is an option to fix this issue?
Quid, Me Anxius Sum?  Illegitimi non carborundum.
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Shaun VermaakSenior Consultant
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Commented:
Is Windows Installer service enabled/started?
Did you download driver from Vendor or are you installing Windows Default driver?
JohnBusiness Consultant (Owner)
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Commented:
There should be a Sound Device in Device manager.

If NO device in Device Manager and you got the driver error you posted, the card is bad.

What 5 computers lose 5 audio cards?
Scott SilvaNetwork Administrator
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
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Commented:
As an addendum to Scott Silva's post, some computers have internal speakers as well as external speakers.  Or provision for internal speakers.

Sometimes the OS misidentifies which speaker system to send the sound to.  It might identify a system as having an internal speaker when it doesn't and you might get the X appearing.  Redirecting the output to an alternative valid speaker system can fix the problem.
Rajul RajInformation Security Officer

Commented:
Reinstall the drivers .