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Outlook 2010 fail to get past load profile

xchiazyx
xchiazyx asked
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Last Modified: 2018-05-08
Hi All Expert,

Good Day.

I have a user in which the outlook stuck at loading profile, and there is no error coming out. These are the method I have tried.

- Repair the whole Microsoft office.

- Remove outlook profile and re-add but when everything is done on the email configure page you click on next, it will hang and not responding even when you wait for an hour, whether it's existing email or new mail.

- Login to administrator account and use the user pst and it has no issue, since the profile can be loaded mean the pst file is not damaged.

- Though the windows profile is damaged I deleted the user windows profile and re-add but still same.

User is on Windows 7 64 bit and outlook 2010

Appreciate if anyone had this knowledge can assist me on.

Thanks!
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Tahir QureshiSystem Analyst

Commented:
Try open the outllok in safe mode

Click on outlook while holding the Ctrl key

Author

Commented:
Hi Sir,

Even in safe mode, very weird.

Thanks!
Tim EdwardsIT Team Lead - Unified Communications & Collaboration
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Commented:
from the command line try:

outlook.exe /safe:3

This should start outlook with all the plugins disabled to see if it is an add on issue
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Top Expert 2015
Commented:
This problem has been solved!
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Author

Commented:
Hi Sir,

No didn't try that, weird is on admin account it's fine.

Thanks!
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Top Expert 2015

Commented:
Hi xchiazyx,

Can you also check the PST file that it's set with the right permissions for the user or set the permission to EVERYONE?  If it works without issues in admin then it sounded like issue with permission of the file.

Wayne
Scott CSenior Engineer
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Commented:
This problem has been solved!
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Information Security Officer
Commented:
This problem has been solved!
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UNLOCK SOLUTION
Scott CSenior Engineer
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Commented:
Hello OP...can we get an update on this?

If the issue is resolved, please award pointes accordingly and close the question.

Author

Commented:
Sorry forgetting to close the case, the pst was damaged and beyond repair, cannot use it as default to load with the profile, I created a new pst and drag all the folder and mail into it. Thank all for the kind advice.

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