Outlook 2010 fail to get past load profile

Hi All Expert,

Good Day.

I have a user in which the outlook stuck at loading profile, and there is no error coming out. These are the method I have tried.

- Repair the whole Microsoft office.

- Remove outlook profile and re-add but when everything is done on the email configure page you click on next, it will hang and not responding even when you wait for an hour, whether it's existing email or new mail.

- Login to administrator account and use the user pst and it has no issue, since the profile can be loaded mean the pst file is not damaged.

- Though the windows profile is damaged I deleted the user windows profile and re-add but still same.

User is on Windows 7 64 bit and outlook 2010

Appreciate if anyone had this knowledge can assist me on.

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Tahir QureshiSystem AnalystCommented:
Try open the outllok in safe mode

Click on outlook while holding the Ctrl key
xchiazyxAuthor Commented:
Hi Sir,

Even in safe mode, very weird.

Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
from the command line try:

outlook.exe /safe:3

This should start outlook with all the plugins disabled to see if it is an add on issue
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Have you tried setting up the user on a different workstation?  If it works then we know it's something specific to that user's PC and not related to his Exchange account.
xchiazyxAuthor Commented:
Hi Sir,

No didn't try that, weird is on admin account it's fine.

Hi xchiazyx,

Can you also check the PST file that it's set with the right permissions for the user or set the permission to EVERYONE?  If it works without issues in admin then it sounded like issue with permission of the file.

Scott CSenior EngineerCommented:
Try a repair on the user's mailbox.

New-MailboxRepairRequest -Mailbox tony@contoso.com -CorruptionType FolderView

Rajul RajInformation Security OfficerCommented:
If its a POP , Please do a pst repair

Repair a .pst file

Exit Outlook and do one of the following:

Browse to C:\Program Files.


Browse to C:\Program Files (x86).

In the Search box, type SCANPST.EXE.

NOTES: If the search doesn't find SCANPST.EXE in one folder, try searching in the other folder mentioned in step 1. Navigate to the folder location based on your version of Outlook.

Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16

Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15

Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14

Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12


In the Enter the name of the file you want to scan box, enter the name of the .pst file you want the tool to check, or choose Browse to select the file.

NOTE: By default, a new log file is created during the scan. You can choose Options and opt not to have a log created, or you can have the results appended to an existing log file.

Choose Start to begin the scan.

If the scan finds errors, choose Repair to start the process to fix them.

Shows results of scanned Outlook .pst data file using the Microsoft Inbox Repair tool, SCANPST.EXE

NOTE: The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or choose Browse to select the file you want to use.

When the repair is complete, start Outlook with the profile associated with the Outlook Data File you just repaired.

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Scott CSenior EngineerCommented:
Hello OP...can we get an update on this?

If the issue is resolved, please award pointes accordingly and close the question.
xchiazyxAuthor Commented:
Sorry forgetting to close the case, the pst was damaged and beyond repair, cannot use it as default to load with the profile, I created a new pst and drag all the folder and mail into it. Thank all for the kind advice.
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