troubleshooting Question

Outlook 2010 fail to get past load profile

Avatar of xchiazyx
xchiazyx asked on
OutlookWindows 7
10 Comments3 Solutions1239 ViewsLast Modified:
Hi All Expert,

Good Day.

I have a user in which the outlook stuck at loading profile, and there is no error coming out. These are the method I have tried.

- Repair the whole Microsoft office.

- Remove outlook profile and re-add but when everything is done on the email configure page you click on next, it will hang and not responding even when you wait for an hour, whether it's existing email or new mail.

- Login to administrator account and use the user pst and it has no issue, since the profile can be loaded mean the pst file is not damaged.

- Though the windows profile is damaged I deleted the user windows profile and re-add but still same.

User is on Windows 7 64 bit and outlook 2010

Appreciate if anyone had this knowledge can assist me on.

Rajul Raj
Information Security Officer

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