Dear Experts,
I am posting this question here because I cannot get American Express to help me with this, even though this is their website.
https://reconciliation.americanexpress.com/
Up until a few weeks ago, all users at my comapny (~15) were able to log into this website, which if the correct credential is entered, it opens another window which uses Java. They always had issue with the newest Java, so I kept Java 8 installation file, and whenever things were not working, I reinstalled it and everything was fine.
Firefox and Chrome will not launch Java anymore, and I started to move users to IE 11.
Now as of yesterday, I cannot get IE to launch the second window form this AmEx site.
I have tested with
www.java.com to see that it is running Java, and it does. I also made sure that all earlier versions of Java was removed, which I did.
AmEx Tech Support sent me step by step instructions to remedy this, (clear cache, enable add-ons, so on) which I have done.
I also performed System restore to go back to last month's restore point, that does not work either.
I tested with 4 different PCs, tried different versions of Javas (AE recommended V6, I also tried the latest, none works) and after all of this, I called back and told them the issue, they said there is nothing they could do.
I cannot believe that we are the only ones experiencing this issue. Please advise.
Our community of experts have been thoroughly vetted for their expertise and industry experience.
The Most Valuable Expert award recognizes technology experts who passionately share their knowledge with the community, demonstrate the core values of this platform, and go the extra mile in all aspects of their contributions. This award is based off of nominations by EE users and experts. Multiple MVEs may be awarded each year.
The Expert of the Year award recognizes an expert who helped improve Experts Exchange in the past year through high levels of contributions and participation on site. This award is given to the expert who has achieved the highest levels of participation, while maintaining quality contributions and professionalism.