troubleshooting Question

Convert Onsite Exchange 2013 User Mailbox to Shared Mailbox in Onsite Exchange 2013

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Mitchell MilliganFlag for United States of America asked on
ExchangeEmail Servers
2 Comments1 Solution672 ViewsLast Modified:
I am trying to convert a User Mailbox in our Onsite Exchange 2013 server to a Shared Mailbox.  All research I have done online simply states to click on the user's name to highlight it in the Exchange Control Panel and then use the right-side menu and find "Convert to Shared Mailbox", however when I do this, the convert to shared mailbox does not appear as an option in the menu.  Here is what I see for the menu on the given user:

Tim Edwards
Manager of Information Technology & Office Administration

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