We help IT Professionals succeed at work.

Email Signature Being Blocked

269 Views
Last Modified: 2017-04-13
I recently implemented a standardized email signature at the company I am working at.  I am using remote images hosted on our website within the signature so that I can swap them out for fun themes for holidays and such.

I have run countless tests at mail-tester . com and all have come back positive.  With the exception of our mail server being listed on three spam lists since our email is through Gmail and that is out of our control.  

I have an issue where about two of our clients simply cannot receive email from us when sent with the signature.  Without the signature, the mail delivers just fine but with the signature it just doesn't even get delivered.. not in inbox or spam folder.  It's as if it was never sent.

I've tried everything from updating our website's SPF record and dkim signature to allow the Gmail server to send on our behalf (something that probably should have been setup long ago) and the problem still persists.

Can anybody think of any reason that our signatures would be blocked.. albeit by a very small percentage of our client's mail servers?

I did see the below question that was asked back in 2011 but my emails have passed every tester that I've found.
https://www.experts-exchange.com/questions/26732296/Email-Signature-being-blocked.html
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
Thank you Shaun and John,

I am hoping to be able to continue using the images.  Shaun, they are hosted on HTTP.  That very well may be a cause for the deliverability issues.  We do not currently have an SSL certificate for our site, although it is probably past due to get one.

Thanks!

AJ
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Simple signatures are required for complete ability to send to anyone