Avatar of CompProbSolv
CompProbSolv
Flag for United States of America asked on

Microsoft Software License Assessment

A client of mine recently received an email from Microsoft requesting a Licensing Assessment.  At first I was skeptical that it was legitimate but now believe that it is.

The email requests that my client "conduct a Software Licenses Assessment for all Microsoft Products in use throughout your business".  They provide a tool to accomplish this and suggest that it should take 3-5 business days to adequately complete.

I wrote back asking about what Microsoft saw as our legal requirements in this case.  I was cited this link:
https://msdn.microsoft.com/en-us/library/aa188798(v=office.10).aspx
and especially the following from section 6:
“You agree that Microsoft and its affiliates may collect and use technical information gathered as part of the product support services provided to you, if any, related to the Software. Microsoft may use this information solely to improve our products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you.”

I'm not a lawyer but I do understand the English language fairly well.  I'm not seeing how section 6 gives Microsoft the right to demand information from my client.  First, the collection is granted as part of "product support services".  We're not requesting any such support.  Secondly, while Microsoft may have the right to collect the data, I see that as very different from demanding that we provide the data.

To be clear, I believe that my client has stayed within Microsoft's licensing rules.  I'm fairly insistent about that with my clients.  My concerns have to do with the uncompensated time my client will have to spend to provide documentation and any potential technical violations of which we're presently unaware.  The subtleties of the licensing rules can be difficult to follow.

I downloaded the tools and have run the main one, but it is not at all clear what path Microsoft wants us to take.

I'm curious to know what other Experts think of this and what they have done with such a request from Microsoft.  Such information would be greatly appreciated.
Microsoft Server OS

Avatar of undefined
Last Comment
CompProbSolv

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Scott C

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
CompProbSolv

ASKER
Thanks....
Which is "this blog"?
Scott C

SOLUTION
Nick_D

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
CompProbSolv

ASKER
I have looked into this and am not impressed.  While I've not seen anything from MS indicating that they have any right to demand this information, the client and I are really not interested in fighting with them.

I'm quite surprised at how poorly written the spreadsheet is.  I've sent MS a list of questions to ensure that our answers are more likely to be accurate.

Thank you for your input.......
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
CompProbSolv

ASKER
The responses were greatly appreciated and help to put this in context.