troubleshooting Question

Outlook 2016 unable to open another user's Shared Folder.

Avatar of realtimer
realtimer asked on
OutlookMicrosoft 365
4 Comments1 Solution1769 ViewsLast Modified:
Hello,

User 1 has created an additional calendar on his mailbox and has granted permissions to all staff.  We are connected to a hosted Office 365 server.

Everyone is able to access it except for one person, User 2.  When User 2 tries to open the shared calendar using Outlook client, she receives the following error:

Microsoft Outlook
We can't complete this because we can't contact the server right now.  Please try again.

I was able to open the calendar using OWA.  I've tried setting up Outlook in cached & also in online mode, both with the same results.  I've also tried creating a new profile with the same results.

Any suggestions?

Thanks in advance.

Regards,
Real-Timer
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros