troubleshooting Question

Outlook 2016 unable to open another user's Shared Folder.

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realtimer asked on
OutlookMicrosoft 365
4 Comments1 Solution1769 ViewsLast Modified:

User 1 has created an additional calendar on his mailbox and has granted permissions to all staff.  We are connected to a hosted Office 365 server.

Everyone is able to access it except for one person, User 2.  When User 2 tries to open the shared calendar using Outlook client, she receives the following error:

Microsoft Outlook
We can't complete this because we can't contact the server right now.  Please try again.

I was able to open the calendar using OWA.  I've tried setting up Outlook in cached & also in online mode, both with the same results.  I've also tried creating a new profile with the same results.

Any suggestions?

Thanks in advance.

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