Anthony Collis
asked on
Windows 10 tablet-mode touch screen scrolling issue
Hi there,
We setup a Windows 10 machine in tablet-mode paired with a IIYAMA touch screen monitor, the machine is being used as a till and the primary application is within a full screen internet explorer browser page and normally you should be able to scroll up and down using your fingers, however this has stopped working and scrolling is now only possible using the side scrolling bar.
I have done a bit of research myself and people are saying it's to do with the touch screen drivers and that you need to roll them back, which isn't possible since they haven't had an update, I have also tried updating them and no update is available. I have restarted the machine as well and this still didn't work.
Any help would be greatly appreciated, this machine has been working fine for about 2 weeks and the issue has just suddenly occurred.
Anthony
We setup a Windows 10 machine in tablet-mode paired with a IIYAMA touch screen monitor, the machine is being used as a till and the primary application is within a full screen internet explorer browser page and normally you should be able to scroll up and down using your fingers, however this has stopped working and scrolling is now only possible using the side scrolling bar.
I have done a bit of research myself and people are saying it's to do with the touch screen drivers and that you need to roll them back, which isn't possible since they haven't had an update, I have also tried updating them and no update is available. I have restarted the machine as well and this still didn't work.
Any help would be greatly appreciated, this machine has been working fine for about 2 weeks and the issue has just suddenly occurred.
Anthony
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Reboot of machine
Windows 10
Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.
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Can you uninstall "human interface devices" from the device manager and restart the PC
once your PC will restart, it will reset touch screen driver as well