SSD Died ?

Jess31
Jess31 used Ask the Experts™
on
My Crucial M500 SSD (240GB) died. It is not recognized by my computer also I tried connecting to another computer and it does not recognized it either. Are there any utilities that I can try that might be able to access it or do I just throw it out
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Director, Information Systems
Commented:
There are probably data recovery companies the might be able to recover some of the data on the drive, but it will be expensive so unless your data is vital it's probably not worth it.

Out of personal curiosity, how long have you had the drive, and what did you use if for?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
That looks like an older SSD and older SSD drives were more prone to failure than newer PCI-e drives.

I agree with the above that data recovery is probably not worth it (up to you), so replace and move on.
Tom CieslikIT Engineer
Distinguished Expert 2017
Commented:
SSD is like computer memory. If your computer is not recognized it there is no way to recover data from.
You can try 3rd party companies but process is long and expensive.

Do you see SSD in BIOS ?
If you see SSD in bios then you can try (if you have) hard format. Some BIOS has this function.

Did you try connect SSD via USB-to-SATA converter ?
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Author

Commented:
Paul MacDonald
I have it I believe since end of 2013 and I used it as my main (boot drive) drive for my desktop (windows 10)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So 4 years old and older style drive.

Author

Commented:
Tom,
>Did you try connect SSD via USB-to-SATA converter ?
Yes.
RaminTechnical Advisor

Commented:
If you had Important data on it and you want to try a fix then try to call this company, check International Offices.
https://www.fields-data-recovery.co.uk/usb-data-recovery.html
Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
So if you try, and also BIOS doesn't see SSD then drive died.
I'm sorry but like John said, purchase new SSD and move on.
noxchoIT Product Manager
Top Expert 2009
Commented:
If BIOS does not detect this device then there are no chances to recover that drive. Because any program needs it to be detected first.
Anyway, you can try with linux distro to check if the drive is detected.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009
Commented:
Don't give up just yet ...

If your SSD was not running the current firmware, all you may need to do is update the firmware.

Download the most current firmware for your SSD here:
http://www.crucial.com/usa/en/support-ssd-firmware
... just click on M500, and then on one of the "download firmware" buttons =>  I'd use the 2nd one and build a bootable CD to do the update.

Then just boot to the media you just created (on the system with the SSD) and run the updater.   If it does not "see" your SSD, change the SATA mode in the system to IDE and try it again.

If you can successfully update the firmware, it's very likely your SSD will be just fine.

Author

Commented:
The drive had been working, then stopped. Could it be the firmware

If I were to upgrade the firmware... is there a way to do it w/o creating and booting to cd?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Firmware that was working should not cause the drive to just stop (not very likely at all). Much more like the drive itself died.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
FWIW I've seen two M500 SSDs that "died" and were brought back to life by simply upgrading the firmware.

Probably wouldn't have thought about it, but when I was asked to look at the first one I saw I called Crucial, and they suggested it.     Worked like a charm -- but I DID have to do it in IDE mode.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
" ... is there a way to do it w/o creating and booting to cd? " ==>  Yes.   As you can see on the firmware page I linked you to above, there are two different firmware upgrade utilities -- one that runs in Windows 7; one that runs from a bootable CD.

IF you have a Windows 7 PC with a spare SATA port, you can install the Windows 7 version of the upgrade utility to that; connect the SSD to a SATA port on that PC; and run the upgrade.     As I noted earlier, this MAY require you to boot in IDE mode if the upgrade utility can't "see" the SSD.    I had suggested using the bootable CD because you could simply boot to it on the same system the SSD is already in.
Daniel GalvanHardwar Consultant

Commented:
Hey Fella,
I am new here, found this question very interesting , because I am also working in Computer Hardware.
I want to add that why don't you go for a new SSD because BIOS doesn't detected your SSD, so it probably DEAD.

Author

Commented:
Garycase,
I went to the site you pointed me to, and I followed instructions of creating a bootable USB with the update software. I went into my bios and told it to boot from this USB by making it first in the Boot Processes. But it still boot from my C: / Windows.
Any idea why it won't boot form the USB?
RaminTechnical Advisor

Commented:
The USB Probably is not Bootable, or place it into  USB2 port and retest.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Assuming their instructions to create a bootable USB did indeed create a bootable USB, you probably need to change the BIOS mode to boot from a legacy USB.

In other words, if you're booting in UEFI mode, you need to change that in the BIOS so you can boot from a legacy device.

Are you getting a boot menu that allows you to select the USB flash drive?    On some systems it will list the device twice -- once in UEFI mode and once in legacy mode.   You need to select legacy.    If it's not showing at all, then it's almost certainly a change you need to make in the BIOS to allow it to boot from the flash drive. -- most likely simply enabling legacy boot.
Top Expert 2013

Commented:
what pc model - or motherboard model is this?  post it, then we can give specific advice, if needed

Author

Commented:
ASUS Zenbook UX303UB laptop. And it only has USB 3.0 no USB 2.0
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Looking through the BIOS settings, I suspect you need to disable Secure Boot to boot from your legacy USB flash drive.

Change "Secure Boot Control" from Enabled to Disabled => then save the changes and see if you can boot to the flash drive okay.      You may also need to "Add a New Boot Option" -- it's not clear exactly what the options are from the little detail about the BIOS in the manual.    

I'd also disable "Fast Boot" ... this may give you more time to read the optional key choices during the boot process.

The BIOS details start on Page 54 of the manual:  http://dlcdnet.asus.com/pub/ASUS/nb/UX303UA/0409_E10406_UX303UA_UB_B.pdf?_ga=1.132942281.630903813.1470899394

Author

Commented:
I disabled Secure Boot Control but still does not boot from USB.
Top Expert 2013

Commented:
is the usb device shown in the boot priority list ( usually F8?)
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
With Secure boot disabled, what does the BIOS show for "Boot options" [See page 55 of the manual].    As I noted above, you may need to "Add New Boot Option" to enable the USB flash drive as a boot device.       The manual makes no reference to a function key to provide boot-time options (typically F12 or F10) ... so you may have to set the flash drive as the first boot device in the BIOS to boot to it.

Author

Commented:
Here is what the BIOS Boot section looks like:
20170327_160222.jpg20170327_160252.jpg
The part about adding a boot source, I don't know what that is all about.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Okay, the reason you can't boot with the flash drive (or a CD) is that the system is set for UEFI.   You need to change to a legacy BIOS.    This option may be on the Security tab, or could be "buried" in one of the other tabs (possibly "Advanced")

Look VERY carefully for this -- or if you're not sure what to look for take pictures of each of the other tabs and post them.
Natty GregIn Theory (IT)

Commented:
garycase said it, change UEFi to boot legacy

Author

Commented:
It had been set to Legacy Enabled. I changed to Disabled and tried, then to Auto, then back to Enabled (where it had been all along) and still not booting from USB (thought the light on the USB flickers)
3_20170327_223802.jpg
Natty GregIn Theory (IT)

Commented:
you still have to press F12 b4 the system boots
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Read the note:  "... DISABLE option will keep USB devices available only for EFI applications"

You do NOT want that => set Legacy USB support to Enabled.

Then look at the boot options page, and see what it shows -- and try the "Add New Boot option" selection to add your flash drive as an option.

Author

Commented:
I tried Add New Boot option. I have no idea what I should be adding there, so I added the USB stick name (UUI). Does not seem to change anything.
But I did discover that when I press ESC when restarting I get this screen but selecting the USB does not boot from it, just comes back to this screen again.

4_20170328_091442.jpg
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I think (to state again from way back) your drive has died. Time to replace it.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Your drive may indeed have died -- but you won't KNOW that until you try the BIOS update; and you haven't yet found a way to do that on this system.    The system is still set to boot in UEFI mode -- and your flash drive will NOT boot in that mode.

Is the menu you posted above (with the UEFI boot option for a USB device) what you see with Legacy USB support set to "Enabled" ??    If not, try setting it to Enabled (as I noted in my last post).    If it IS, then look VERY carefully in your BIOS settings for an option to change to a traditional (legacy) BIOS.    Be sure you've got Secure Boot turned off (disabled).

Post a picture of what you see on the "Security" screen.

Author

Commented:
Legacy is set to Enabled (as it has been always but for the time I changed to test).
Here are the screens of the different tabs in the BIOMain-20170328_112104.jpgAdvanced-20170328_112045.jpgBoot-20170328_112051.jpgSecurity-20170328_112055.jpgSave_Exit_20170328_112059.jpg
Top Expert 2013

Commented:
you can also test this SSd on another system - and update it's firmware
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
On the Security tab, click on the Secure Boot Menu => and DISABLE Secure Boot.    That should then allow non-UEFI boot devices.

Author

Commented:
Secure Boot is (and has been) Disabled.

Do you think I should update my bios? I am running 202 and I see there is later ver 206.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can always try updating BIOS but generally I do not see that fixing a failed drive

Author

Commented:
John
This issue now is about booting from a USB.

Author

Commented:
I tried making a bootable dinows 8 on  USB and it did boot. So maybe it is something with this tiny linux that crucial uses?
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
It's possible that the flash drive you created isn't bootable -- did you try a CD?

Do you have another computer you can try booting it on to see if it boots okay there?    Might be easier to just connect the SSD to another PC :-)

By the way, once you get the flash drive (or CD) to boot with the firmware upgrade, don't forget Crucial's note that if it doesn't "see" the SSD you should try it again with the SATA mode set to IDE/legacy.

I agree your drive MAY simply be dead; but I wouldn't assume that until you've tried the firmware upgrade -- I've only seen two "dead" M500's => and both of them were rejuvenated with a firmware update and worked just fine afterwards.
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
I think other comments by other experts also deserve credit, especially many by Gary, who made some excellent points and did yeoman's work on this question. In addition to the three posts selected by John, I think these are worthy:

Ramin https:#a42061394
noxcho https:#a42061579
nobus https:#a42068332
garycase https:#a42061631 #a42061982 #a42061987 #a42063945 #a42064996 #a42065052 #a42067235 #a42067362 #a42068138 #a42068351 #a42069066

Regards, Joe

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