We help IT Professionals succeed at work.

Exchange 2010 : My Email does not send to a external address

Jake Ives
Jake Ives asked
on
96 Views
Last Modified: 2018-02-02
Having an issue with Exchange 2010.

I'm trying to send an email to an external recipient but when sending I instantly get the below bounceback.

This only happens to one address, sending email to any other address is fine.

I've changed the emails in the bounceback below to fictitious emails.

Requested rejected your message to the following e-mail addresses:
office@externaldomain.com (office@externaldomain.com)
Requested gave this error:
Transaction failed
A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.



Diagnostic information for administrators:
Generating server: COMPANY-EX-01.MyServer.local
office@externaldomain.com
Requested #554 Transaction failed ##
Original message headers:
Received: from COMPANY-EX-01.MyServer.local ([fe80::9cff:7ac1:270a:6af8])
 by COMPANY-EX-01.MyServer.local ([fe80::9cff:7ac1:270a:6af8%10]) with mapi
 id 14.03.0319.002; Thu, 23 Mar 2017 17:02:59 +0000
From: Jake Ives <jake@company.co.uk>
To: "office@externaldomain.com" <office@externaldomain.com>
Subject: FW: EMAIL SUBJECT
Thread-Topic: Delivery to EMAIL SUBJECT
Thread-Index: AdKi/tBvzSBmo8UoS3q0O4COzZS2BgA8xargAAFL4OAAAAvN4A==
Date: Thu, 23 Mar 2017 17:02:58 +0000
Message-ID: <5FECE51540A5FC44B6071565BC4C3D33447C967F@COMPANY-EX-01.MyServer.local>
References: <5FECE51540A5FC44B6071565BC4C3D33447C7BD8@COMPANY-EX-01.MyServer.local>
  <5FECE51540A5FC44B6071565BC4C3D33447C9654@COMPANY-EX-01.MyServer.local>
In-Reply-To: <5FECE51540A5FC44B6071565BC4C3D33447C9654@COMPANY-EX-01.MyServer.local>
Accept-Language: en-US, en-GB
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.0.32]
Content-Type: multipart/mixed;
        boundary="_004_5FECE51540A5FC44B6071565BC4C3D33447C967FMACH2EX01Mach2S_"
MIME-Version: 1.0
Comment
Watch Question

Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Jake IvesSenior Engineer

Author

Commented:
But the generating server is COMPANY-EX-01.MyServer.local (My Server) and not the external server - The bounceback is sent extremely fast (Almost as if to suggest it hasn't even left the exchange server)
CERTIFIED EXPERT

Commented:
try going to mxtoolbox.com and run their domain thru there diagnostics to see if anything turns up and if so post back the results.
Tim EdwardsIT Team Lead - Unified Communications & Collaboration
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Jake IvesSenior Engineer

Author

Commented:
Hi Tim,

I have tried sending an email with just 'test' in the body. Still bounces back!
Tim EdwardsIT Team Lead - Unified Communications & Collaboration
CERTIFIED EXPERT

Commented:
As per above I would look a mxtoolbox and contact the recipient to see if they have the user blacklisted.

Have you attempted to send to this email from another user as well and did it go out? Are you going directly out to the internet or are you going through and edge server or spamfirewall?
MASEE Solution Guide - Technical Dept Head
CERTIFIED EXPERT
Most Valuable Expert 2017

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Kaffiend (https:#a42062082)
-- Tim Edwards (https:#a42062128)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

abbasiftt
Experts-Exchange Cleanup Volunteer

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions