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Missing Emails - Exchange 2013 - Outlook 2016 - iOS

Declaro
Declaro asked
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Last Modified: 2017-04-11
Hello,

I have a issue with missing emails. A user called me today saying that an email had popped up on his iPhone then in Outlook 2016 then immediately disappeared from both devices. I checked Deleted Items, Junk and even the Sync Issues folder and the email was nowhere to be found.

I logged into OWA and the email was also missing. Another email came in while I was logged into OWA and that too immediately disappeared. this does not happen to all emails and he still has a lot of email traffic with a 17GB Mailbox.

It is a small network with 25 users 1 DC and 1 Exchange server

I have repaired all the OST's associated with his account but he is now concerned he is missing a lot of emails and as always he's the MD.

I would like advice in how to proceed, all I can now think of is that there is a problem with the database but it seems a bit drastic to move all the users to a new database.

Any advice is welcome.

Thanks

Dave
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Elango SathyadevSenior Systems Engineer
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Commented:
Hi, thanks for the reply.

Forgot to put in original post... there are rules, quite a few in fact but, none that reference the two effected emails. do I still need to delete all the rules to eliminate?

Dave
Senior Systems Engineer
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Commented:
Thanks, i'll try it for tomorrow.

Dave
Elango SathyadevSenior Systems Engineer

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