We help IT Professionals succeed at work.

SharpDesk V3.3 Scanning Issue

Last Modified: 2017-04-20
I have a client who is running SharpDesk 3.3 on 5 computers. The two Windows 10 computers seem to reliably scan to the Desk Top. However, the other three are running Windows 7 Service Pack 1. After installing SharpDesk they scan successfully but overtime, perhaps a couple days or so, they loose the ability to Scan. The MFP displays an error "Unable to access the server. Check server address on device web page." I've checked all of the configuration information and it looks correct. The only thing that will make it work is to reinstall SharpDesk in which case it will run for another couple of days or so.

Any suggestions?

Watch Question

Network Manager
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)



I will investigate the Firewall the next time I'm with the client. I'm assuming it's the
Windows Firewall. I didn't setup the network and I don't believe they have a hardware
Firewall. Possibly could be a port being blocked.

SteveNetwork Manager

Yes i mean the windows firewall (in control panel)

Let us know how you go.


Hi Steve,

Yes, there was an issue with the Firewall. There was a checkbox in the Windows 7 Firewall which was unchecked which prevented the application "Network Scan Tool" from communicating. There were actually two applications in the Windows Firewall and I'm not sure how that happened. I checked the unchecked box and was able to send scanned files to the computer without reinstalling the application. I'm just waiting for there to be enough time to expire to see if the problem re-occurs but am fairly confident the problem is fixed.



This question may be closed. My customer has stated that he has not heard any more complaints about the scanner since I corrected the Firewall issue.

Thank you for your help.


Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions