SharpDesk V3.3 Scanning Issue

Joe Weaver
Joe Weaver used Ask the Experts™
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I have a client who is running SharpDesk 3.3 on 5 computers. The two Windows 10 computers seem to reliably scan to the Desk Top. However, the other three are running Windows 7 Service Pack 1. After installing SharpDesk they scan successfully but overtime, perhaps a couple days or so, they loose the ability to Scan. The MFP displays an error "Unable to access the server. Check server address on device web page." I've checked all of the configuration information and it looks correct. The only thing that will make it work is to reinstall SharpDesk in which case it will run for another couple of days or so.

Any suggestions?

Thanks,
Joe
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Network Manager
Commented:
sounds like a firewall issue on those machines.

whenever you reinstall the app the exception is granted, but once the machines are restarted is the firewall reverting back to its original settings and blocking it?

once it fails to work, I'd be disabling the firewall on the Win7 machines and retesting, if that is found to be the problem then tweaking of the firewall rulesets will be required.

Steve

Author

Commented:
Steve.

I will investigate the Firewall the next time I'm with the client. I'm assuming it's the
Windows Firewall. I didn't setup the network and I don't believe they have a hardware
Firewall. Possibly could be a port being blocked.

Thanks
Joe
SteveNetwork Manager

Commented:
Yes i mean the windows firewall (in control panel)

Let us know how you go.
Steve

Author

Commented:
Hi Steve,

Yes, there was an issue with the Firewall. There was a checkbox in the Windows 7 Firewall which was unchecked which prevented the application "Network Scan Tool" from communicating. There were actually two applications in the Windows Firewall and I'm not sure how that happened. I checked the unchecked box and was able to send scanned files to the computer without reinstalling the application. I'm just waiting for there to be enough time to expire to see if the problem re-occurs but am fairly confident the problem is fixed.

Thanks,
Joe

Author

Commented:
This question may be closed. My customer has stated that he has not heard any more complaints about the scanner since I corrected the Firewall issue.

Thank you for your help.

Joe

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