Avast Internet Security blocking QuickBooks 2017 email

PAMurillo
PAMurillo used Ask the Experts™
on
Hi Everyone,
I have a client with a Windows 7 64bit PC.  They are using QuickBooks 2017.  When they email an estimate or invoice (using their Gmail account) it gets stopped by Avast Internet Security.  I have tried turning the AIS Firewall but estimates & invoices are still not allowed to be sent.

What exceptions in AIS do I need to add to permit estimates and invoices to be sent?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Exec Consultant
Distinguished Expert 2018
Commented:
may wish to take a look at this
Note: Only perform this step if configuring the Windows Firewall does not resolve the issue.

Intuit does not support or maintain steps on the various internet security programs on the market today. In most cases, you should be fine just adding the ports above to the Windows Firewall. If you still encounter errors opening a file over a network or multi-user problems, you may want to try adding the following executable/directories to your 3rd party virus program.

Add the following ports to your 3rd party Antivirus/Firewall

Make sure TCP is selected and type in the following ports for your year of QuickBooks Desktop: (if you have multiple years of QuickBooks Desktop installed or will be using, you will need to add each years ports as well in this format: 8019, XXXXX, XXXXX, XXXXX, XXXXX).

QuickBooks Desktop 2017: 8019, 56727, 55373-55377
QuickBooks Desktop 2016: 8019, 56726, 55368-55372
QuickBooks Desktop 2015: 8019, 56725, 55363-55367
QuickBooks Desktop 2014: 8019, 56724, 55358-55362
Add the following executables to your 3rd party Antivirus/Firewall
https://community.intuit.com/articles/1021211-configure-firewall-and-internet-security-settings-for-updates-and-network-access
Distinguished Expert 2018

Commented:
Is the Gmail account properly configured in QB?

You may also need to have Gmail configured to allow less secure apps, which can be done in the webmail interface. https://community.intuit.com/articles/1020487-set-up-gmail-in-quickbooks

Author

Commented:
@masnrock
Thanks for the reality check. Yes Gmail is configured correctly (less secure apps = on, etc)

@btan
I added the port exceptions to Avast Internet Security but still it did not work.
Frankly it's not worth continuing troubleshooting for me or my customer.  He'll just have to turn off all Avast shields for the duration when he sends estaimates/invoices directly from QuickBooks
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

btanExec Consultant
Distinguished Expert 2018
Commented:
Noted. In case you are still interested.

The rules need to be added for inbound and outbound rules.

Also for exception to allow certain application to run..
Add the following executables to your 3rd party Antivirus/Firewall

Note: If you see Program Files (x86), go there as that means you are on a 64bit OS.

AutoBackupExe.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
Dbmlsync.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
DBManagerExe.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
FileManagement.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
FileMovementExe.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
IntuitSyncManager.exe located in C:\Program Files\Common Files\Intuit\Sync
QBCFMonitorService.exe located in C:\Program Files\Common Files\Intuit\QuickBooks
QBDBMgrN.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
QBGDSPlugin.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
QBLaunch.exe located in C:\Program Files\Common Files\Intuit\QuickBooks
QBServerUtilityMgr.exe located in C:\Program Files\Common Files\Intuit\QuickBooks
QBW32.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
QBUpdate.exe located in C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
QuickBooksMessaging.exe located in C:\Program Files\Intuit\YOUR QUICKBOOKS YEAR
OnlineBackup.exe located in C:\Program Files\QuickBooks Online Backup

Author

Commented:
Thank btan. I caught that and added the rules to AIS accordingly.
Maybe an alternative is to Uninstall AIS, reboot then reinstall. But it would mean additional $ for my client. But I am only going to speculate.
Distinguished Expert 2018

Commented:
Ah. I looked at part of your wording incorrectly then. Try the reinstall and the exception, bit I have seen software where the was no choice but to replace it. McAfee firewall was a perfect example.
btanExec Consultant
Distinguished Expert 2018

Commented:
Yes if exception and reinstall with exception doesnt work still then other host FW  can be considered. Not really wise to disable FW as user may conveniently forget to turn on it. Other alternatives include ZoneAlarm Free Firewall 2017 or Tinywall.

Commented:
I ran into the same issue after updating my QB 2017. I (temporarily) fixed it by turning off the scanning of outgoing smtp emails in Avast. Go to Settings>Components>Mail Shield (click customize) and then untick "scan outbound mail (SMTP)".

It's more of a temporary fix I guess as it's not scanning outbound mail but at least incoming is being checked.
btanExec Consultant
Distinguished Expert 2018

Commented:
Probably uninstall and reinstall AVAST may help to isolate. If there is no changes to rhe port for SMTP, it should not be blocking.(i.e. SSL/TLS encryption to 'None', ports for SMTP to '25', for POP3 to '110' or for IMAP to '143', by default). Nonetheless, trying out other firewall can still be considered.
Distinguished Expert 2018

Commented:
As we've cited, if you really want to keep scanning outbound email, then you're going to have spend time trying to pick apart the mail rules of Avast or to look at other software. However, we cannot guarantee that it'll work the way you want it to either. I want to say that ESET would work with it, but I forget whether the clients I had at the time actually used the email functionality of QB. You can remove Avast and try a trial of a different product.

If you want to keep Avast, then you're going to have to show us the mail rules in Avast.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial