Hyper-V 2016 VM RDP login: Black screen

Corey Haecker
Corey Haecker used Ask the Experts™
on
Strange problem with a VM on Hyper-V 2016. I can't log on via RDP, either from Hyper-V Manager nor from another machine on the network. Even TeamViewer doesn't work. I just get a black screen without interaction.

Has anyone else run into this?

Thanks!

Hardware: Lenovo TD350/70DG
HyperV_2016_VM_Logon_BlackScreen.jpg
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Datacenter platform engineer Lindows
Commented:
Did you restart the vm?
Corey HaeckerSupport Manager

Author

Commented:
Not yet. It's the main file server and PDC. Will try after hours. Just a bit scary - don't have access to the server if anything goes wrong.
Patrick BogersDatacenter platform engineer Lindows

Commented:
I understand, cant you just export it out and import the files to a new vm that has no NIC.?
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Corey HaeckerSupport Manager

Author

Commented:
Thanks Patrick. I can't even do a forced shutdown of the OS - fails. Only option is to 'Turn Off' but haven't tried that yet. Will look into the export / import option.
Corey HaeckerSupport Manager
Commented:
Update: The VM did eventually shutdown (much later) and started processing update KB4013429. This failed and was rolled back but I did regain access to login to the OS. I checked the update history and the previous cumulative update KB3213986 also failed. Other non-"cumulative" updates did install ok in between. Currently cumulative update KB4015438 is dowloaded and waiting for reboot.

Very strange. Will keep working on this and posting updates. Thanks again.
Patrick BogersDatacenter platform engineer Lindows

Commented:
Nice
Patrick BogersDatacenter platform engineer Lindows

Commented:
Reboot fixen the issue

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